Assistant Manager – Payroll Service Delivery

Mace; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in construction consultancy, Mace, is looking for an Assistant Manager in Payroll Service Delivery. In this role, you will support the management of payroll processes across UK and European payrolls, ensuring accurate and timely service delivery. You will collaborate with various teams, manage complex queries, and implement process improvements, all while ensuring compliance with legislation. The position offers flexible working options, making it suitable for a diverse range of candidates.

Qualifications

• Experience of working across European payrolls and benefits.
• Ability to work at pace and prioritize competing demands.
• Evidence of continuous professional development in Payroll and Benefits.

Responsibilities

• Manage UK, European and expat payrolls with external vendors.
• Implement approved process improvements in payroll delivery.
• Develop stakeholder relationships to support payroll and benefits administration.

Skills

MS skills

Attention to detail

Customer focused

Solution focused

Education

CIPP Degree

Job description

Social network you want to login/join with:

Assistant Manager – Payroll Service Delivery, London

col-narrow-left

Client:

Mace

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ee4544f66c70

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

col-wide

Job Description:

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our .

Our values shape the way we consult and define the people we want to join us on our journey, they are:

Safety first - Going home safe and well

Integrity - Always do the right thing

Create opportunity - For our people to excel

Responsible for working with external outsourced payroll vendors to ensure the accurate and timely delivery of payroll and benefit services for the UK, European and expat/shadow payrolls.

You’ll be responsible for:

Responsible for supporting the delivery of UK, European and expat/shadow payrolls with external outsourced payroll vendors

Maintains standard payroll processes and operating procedures in line with managed service vendor delivery

Responsible for supporting the collation and distribution of audit and compliance related activity

Implementing audit approved process improvements.

Manages payroll projects/processes as and when required

Supports HR transformation projects where there is a payroll or benefits management requirement

Manages MyHR Tier 2 escalated payroll and benefit queries through to resolution which are complex and require more technical knowledge, working with external vendor where required

Develops working relationships with a range of internal stakeholders- Finance, Global mobility, Reward and Tax teams

Works closely with HR Services to support continuous improvement activities

Responsible for the delivery of benefits transactions and associated administration across UK and European payrolls

You’ll need to have:

MS skills: Word, PowerPoint and Excel: presenting high quality reports, presentation and accurate payroll and data to diverse audience

Experience of working on across European payrolls and benefits.

Previous experience of working in a similar environment or role in Payroll and Benefit capacity (or equivalent).

Experience of working in a managed service payroll delivery structure

Comfortable and confident with complex payroll and benefit queries and working independently

Experience in creating relationships with and being able to collaborate with stakeholders having an overall customer satisfaction mind-set.

Experience working within large global organizations

Ability to challenge when required and adhere to legislative guidelines.

Ability to multi task in order to meet stringent deadlines

Ability to work at pace – demonstrable experience of managing and prioritizing competing demands ensuring deadlines are met without loss of standards

Solution focused with excellent attention to detail, prioritisation and organizational abilities

Management of routine, complex and diverse payroll and benefit matters.

Customer focused and results driven

CIPP Degree or equivalent or equivalent experience

Evidence of continuous professional development as it relates to Payroll and Benefits

You’ll also have:

Comprehensive and up to date knowledge of UK and local country payroll, benefit and employment law to support employee payroll and benefit enrolment with vendors and appropriate query handling and advice

Experience in reconciliations and or payroll control processes

Experience working within large global organisations

Experience of communicating – written and oral, complex Payroll and Benefit matters succinctly, concisely and clearly.

Build and maintain strong and credible stakeholder relationships with a customer satisfaction mind-set

Previous experience of working in a shared service centre (HR/or payroll)

Project Management.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.