Assistant Manager (Part-time, 0.4 FTE)

University of East Anglia; Norwich; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading academic institution in Norwich is seeking a self-motivated Assistant Manager for their catering services. This part-time role focuses on supervising front of house teams and providing support in kitchen operations. Ideal candidates will possess a strong knowledge of catering, excellent communication skills, and experience in a customer-facing role. Benefits include generous leave, a pension scheme, and wellness programs.

Benefits

34 days annual leave

Generous pension scheme

Health and Wellbeing benefits

Exclusive shopping discounts

Personal development opportunities

Qualifications

• Experience in a catering customer-facing role is required.
• Full training will be provided for the role.
• A full UK driving license is essential.

Responsibilities

• Support weekend outlet operations and supervise the front of house teams.
• Improve sales and maintain high customer service standards.
• Comply with all food safety requirements.

Skills

Catering customer-facing experience

Excellent team player

Good IT skills

Job description

Salary on appointment will be £24,344 with an annual increment up to £25,733 per annum pro rata.

Enjoy working in the hospitality industry but want a decent work/life balance?

University of East Anglia’s Catering services are seeking a self-motivated Assistant Manager to support our weekend outlet operations, supervising the front of house teams, and providing support to kitchen areas where required.

Currently opening for students, staff and public over the weekends, UEA Catering offers a variety of options for hungry customers from brunch in Ziggy’s or a full lunch meal in Sportscafe, to a quick coffee in Unio, and a counter-service menu in the Modern Life Cafe.

You will be a quick-thinking problem solver with a strong knowledge of catering operations. You’ll be organised and calm in your approach to operational dilemmas, and able to provide your very best support to staff and customer service throughout the day.

Is this role for me?

You will communicate with and motivate front line staff; help to improve sales; offer exceptional customer service; maintain high standards; comply with all food safety requirements; and promote new initiatives.

You will need experience in a catering customer facing role; be an excellent team player; possess good IT skills; and be able to communicate successfully with a variety of staff and customers. Some experience in duty management is ideal however full training will be given.

You will be required to work Saturdays and Sundays, predominantly day shifts, with the potential or opportunity to work other days as the business deems it necessary.

A full UK driving licence is essential (reasonable adjustments will be considered in line with the Equality Act 2010).

If you meet all the essential requirements of the person specification, includinga love of working in the service industryit would be great to hear from you.

For further information about the University of East Anglia’s catering services, please visit https: www.uea.ac.uk/uea-life/campus-life/eat-and-drink.

This part-time (0.4 FTE) role is available immediately on an indefinite basis.

What are the benefits of working for UEA?

• No split shifts
• 34 days annual leaveinclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policiesincluding considerable maternity, paternity, shared parental leave and adoption leave.
• Generouspension schemewith life cover for dependants, plus incapacity cover.
• Health and Wellbeing:discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities:Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusiveshoppingdiscountsto help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development:unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 10 August 2025

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

£24,344 with an annual increment up to £25,733 per annum pro rata.