Assistant Manager of Visitor Services

Creative Scotland; Scotland; On-site; GBP 28,000; Full time

Job summary

Join a vibrant heritage charity as the Assistant Manager of Visitor Services. You will be instrumental in delivering high-quality experiences to over 160,000 visitors each year while leading a dedicated team in a welcoming environment. This role offers the opportunity to shape visitor engagement and ensure a smooth operational delivery across various departments.

Qualifications

• Experience in leading teams in a visitor services environment.
• Strong communication skills for visitor engagement and community interaction.
• Ability to manage operations, health, and safety standards.

Responsibilities

• Lead and support the Visitor Services team.
• Oversee admissions and retail operations.
• Ensure high standards of customer service and site presentation.

Skills

Customer Service

Team Leadership

Operations Management

Education

Relevant Experience in Visitor Services or Management

Job description

Join Almond Valley – a vibrant, purpose-led heritage charity welcoming 160,000+ visitors! Help us inspire joy, learning, and discovery as Assistant Manager of our Visitor Services team.

Job Title: Assistant Manager of Visitor Services
Reporting to: Operations Manager
Contract: Permanent, Full Time
Hours: 40 hours per week including weekends and public holidays, as part of a 5-in-7 rota
Salary: £27,976 per annum
Location: Livingston (West Lothian)

Almond Valley is a much-loved visitor attraction and heritage charity that welcomes over 160,000 visitors each year. Founded in 1990 from a community-led effort to protect the historic Mill Farm, we’ve grown into a unique and vibrant destination set across 23 acres. As home to Scotland’s only accredited rare breed farm and an array of heritage, nature, and family experiences, we’re a place of joy, learning, and connection. At our heart is a commitment to community, sustainability, and inspiring curiosity in all ages.

We’re looking for a motivated and enthusiastic Assistant Manager of Visitor Services to play a vital role in delivering high-quality experiences for every visitor. You’ll support the day-to-day running of our busy site, lead and motivate front-line teams, and help drive income through admissions, retail, and membership.

You’ll champion excellent customer service, ensure smooth operational delivery, and work with colleagues across departments to deliver a safe, accessible, and welcoming environment. You’ll also help shape and deliver events and visitor communications, making sure every touchpoint leaves a lasting impression.

Key Responsibilities
Visitor Experience & Operations

- Lead by example in creating a warm and welcoming environment
- Monitor and improve the visitor journey, responding to feedback
- Oversee admissions and retail operations, manage EPOS, stock and merchandising
- Ensure smooth coordination with catering, events, farm, and estate teams

Team Leadership

- Supervise and support the Visitor Services team with rotas, training, and daily duties
- Uphold high standards in site presentation, accessibility, and health and safety
- Assist with emergency procedures, site checks, and first aid cover

Engagement & Communications

- Grow and support our membership base
- Contribute to social media, newsletters, and event communications
- Help develop seasonal programming and family-friendly events

For further information head over to our website:- https://www.almondvalley.co.uk/about-us/jobs/

The deadline is Thursday 17 July 2025 at 23:55.

TAGGED:
Education / Young People (aged 0 to 25) / Cultural Tourism