Assistant Manager (M/F)

Sézane; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading fashion brand is seeking an Assistant Manager for their London retail team. This role focuses on delivering exceptional customer experiences, managing a team, and ensuring the brand's image and operational efficiency. Ideal candidates are passionate about retail, possess strong team management skills, and are committed to customer satisfaction.

Qualifications

• Passionate about retail and customer satisfaction.
• Experience in managing and developing teams.
• Ability to create a positive work environment.

Responsibilities

• Ensure a unique customer experience within the boutique.
• Manage and develop your team, fostering cooperation.
• Guarantee the brand image and maintain high visual merchandising.

Skills

Customer Service

Team Management

Retail Operations

Job description

More than ten years ago, I dared to imagine the first French fashion brand born online... it was called Les Composantes, now it's called Sezane.

My priorities have always remained the same: to innovate and place people, creativity, quality, and service at the heart of everything.

To co-build the future, we are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who view work with respect for others and for whom nothing is out of reach, as long as they are given the means.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you? Write to us!

We are looking for the talents of an Assistant Manager (M/F) to join our retail teams in our London Apartments. This position is based in London.

Reporting to the Store Director, your main responsibilities will be:

Ensure a unique customer experience within your boutique:

• Customer Experience strategy ;
• Animate the customer journey by relying on a team of ambassadors ;
• Optimize the quality of the service at each stage of the customer journey ;
• Convey information and promote personalization services to advisors and customers ;
• Embody brand values and ensure omnichannel at all times ;
• Customer knowledge ;
• Manage customer satisfaction using various tools, implementing dedicated action plans ;
• Develop customer loyalty and along with creating new relationships;
• Explore the customer database (clienteling and management of dissatisfaction) ;
• Recruit, retain and follow up of all team members.

Managing and developing your team:

• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Foster cooperation within the team and between team leaders ;
• Integrate new employees;
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews ;
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers ;
• Demonstrate managerial courage to support its employees ;
• Disseminate and circulate information ;
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement.

Guarantee the brand image:

• Be responsible for the incarnation of the brand by the team (Uniform / Attitude) ;
• Ensure the good maintenance of the apartment ;
• Participate in the correct integration of the collections and ensure follow-up ;
• Ensure the maintenance of high level of visual merchandising throughout the day ;
• Ensure that business opportunities are maximized through effective store management ;
• Follow fashion trends, ensure competitive intelligence ;
• Coordinate or participate in the planning of in-store marketing events.

Be responsible for operations and efficiency :

• Guarantee an optimal customer experience across all channels (in-store and online services) ;
• Master Sezane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly for concierge services and stock management ;
• Manage specific process treatments (returns, exchanges, reservations, after-sale services, etc.) ;
• Manage replenishment organizations and deliveries (push) ;
• Comply with procedures for monetary flow management and controlling ;
• Ensure all technical equipment functions properly (cash registers, scanners, back-office equipment) and that malfunctions are reported and monitored ;
• Prepare and verify cash registers, perform cash collections and ensure end-of-day routines are followed ;
• Train team members on concierge processes, cash register use, related procedures, and best practices to offer the best Customer Experience.

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
• You are skilled at supporting and developing your team members to ensure optimal customer service. You enjoy managing large teams ;
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure? Then wait no longer!