Assistant Manager - London

Five Guys; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a dynamic team at an innovative burger restaurant known for its commitment to quality and customer satisfaction. As an Assistant Manager, you will play a crucial role in leading your team, ensuring excellent service, and driving sales. With a focus on personal growth, this role offers opportunities for career advancement into management positions. Enjoy a supportive work environment that values integrity, enthusiasm, and a strong work ethic. If you're passionate about food and leadership, this is the perfect opportunity for you!

Benefits

Achievable bonus scheme

Secret Shopper bonus

High Performer Awards

Paid holidays

Free meals on shift

Life assurance

Financial wellbeing app access

Team outings

Career development opportunities

Enhanced Maternity & Paternity Leave

Qualifications

• Strong people management skills and a hands-on leadership style.
• Ability to deliver excellent customer service and manage complaints.

Responsibilities

• Manage Shift Managers and Crew to ensure high-quality service.
• Create a positive work environment and uphold company values.

Skills

People Management

Customer Service Excellence

Hands-on Leadership

Problem Solving

Job description

Assistant Manager - London

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. We've maintained the same 'perfect and serve' philosophy since our family business started in 1986.

Today, we're still a family at heart. We value integrity, enthusiasm, competitiveness, and a can-do attitude—whatever the challenge.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards - £500 at 5 years, £1,000 at 10 years
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream, a financial wellbeing app with flexible benefits

OTHER AWESOME PERKS

• Team outings and social events
• Invitation to the annual Assistant Manager conference
• Team competitions like Fry Cup and Olympics
• Employee discount through Five Guys Perks
• Wellbeing support and employee assistance programs
• Opportunities for career development
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Our burgers and fries
• Our core values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People management and hands-on leadership
• Customer service excellence

WHAT YOU'LL BE DOING

• Managing Shift Managers and Crew
• Supporting the delivery of high-quality food and service
• Creating a positive work environment where the team enjoys their work
• Ensuring customer satisfaction and handling complaints openly and promptly
• Leading by example, working alongside the team on the floor and on the line
• Supporting the General Manager and achieving store targets
• Owning your P&L, driving sales, and controlling costs
• Managing daily operations and planning for the future
• Upholding our values in all actions
• Developing team talent and succession planning

INCREDIBLE CAREERS WITH FIVE GUYS

• If you're ambitious, we support your growth and provide the tools to advance your career.
• Potential progression to Deputy or General Manager, Area Trainer, District Manager, or roles in the Support Office.
• Five Guys is not just a job—it's a career!