Assistant Manager - London

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Sales & Service Manager to lead their retail team. This role is pivotal in driving business targets and enhancing guest experiences. You will collaborate closely with the General Manager to develop effective sales strategies while fostering a culture of accountability and talent development. The ideal candidate will thrive in a dynamic environment, embodying the company's values and commitment to diversity and inclusion. Join a forward-thinking company that values innovation and offers a supportive atmosphere for professional growth.

Qualifications

• Leadership experience in retail or related industries.
• Exceptional interpersonal and communication skills.

Responsibilities

• Investigate and address sales opportunities with the General Manager.
• Oversee the Sales & Service team for outstanding guest experience.

Skills

Leadership experience

Interpersonal skills

Communication skills

Time management

Business growth motivation

Tools

MS Office

Job description

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Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team, responsible for executing Alo’s business and guest experience strategies in-store. This role requires a passion for business targets, sales, guest experience, and talent development, aligned with Alo’s Guiding Principles. The primary goal is to ensure an exceptional guest experience in the store.

RESPONSIBILITIES

• Investigate and address sales opportunities by partnering with the General Manager to identify process or system gaps.
• Oversee the Sales & Service team to deliver an outstanding guest experience through connection assessment, technical product education, and coaching.
• Build and maintain strong client relationships daily.
• Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Collaborate with the General Manager to develop and implement the store’s Sales & Service strategy.

Business Leadership

• Represent the business in meetings and conference calls alongside the General Manager.
• Monitor and manage the budget, reporting, and key metrics (e.g., Expenses, Sell-Thru) to inform planning and decision-making.
• Plan workflows to ensure optimal performance.
• Lead the team through accountability, coaching, talent development, and effective communication.
• Develop internal and external talent pipelines through succession planning and recruitment.
• Create effective schedules aligned with business priorities in partnership with the General Manager.

Business Partnership

• Oversee the execution of key deliverables within the Alo Sales and Service Model to maintain operational efficiency.
• Collaborate cross-functionally to support organizational goals and embody brand culture.

QUALIFICATIONS

• Leadership experience in retail or related industries.
• Proficiency in MS Office (Word, Excel, Outlook).
• Exceptional interpersonal and communication skills, verbal and written.
• Ability to handle multiple priorities in a dynamic environment.
• Motivated to drive business growth in a fast-paced, innovative setting.
• Entrepreneurial mindset and business ownership attitude.
• Strong work ethic, time management, and personal accountability.
• Alignment with Alo’s Guiding Principles.
• Seniority Level: Mid-Senior level.

Candidates must have the right to work in the UK.

Schedule

The role is full-time, 40 hours per week, primarily managing the retail floor and team development. Availability for opening, closing, and weekend shifts is required to support business needs.

Diversity and Inclusion

As an Equal Opportunity Employer, Alo Yoga values diversity and does not discriminate based on protected characteristics. We are committed to inclusive hiring practices and flexible working arrangements.

Interview Process Adjustments

If you require reasonable accommodations during the recruitment process, please inform us when applying or contact us via email. We aim to ensure a fair and accessible process.

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