Assistant Manager – Lead Team, Elevate Guest Experience

Loungers plc; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive base salary

Bonus scheme

Free meals on every shift

50% discount on food and drinks

In-house training programs

Job summary

Loungers plc is looking for a full-time Assistant Manager at Vallado Lounge in the UK. In this role, you will support your General Manager and team, ensuring excellent customer satisfaction and a positive environment.

Key duties include managing shifts, coaching staff, and addressing customer needs. The position offers a competitive salary with bonuses, overtime pay, and career development opportunities.

Qualifications

• Experience in restaurants, bars, cafés, or coffee shops as a Supervisor, Deputy, or Assistant Manager.
• Confident in shift management and cash handling.
• Ability to handle escalated customer complaints.

Responsibilities

• Lead shifts, including pre-shift briefings and team motivation.
• Coach team members through feedback and engagement.
• Monitor KPIs and assist the General Manager.

Skills

Leadership

Customer service

Conflict resolution

Job description

Loungers plc is looking for a full-time Assistant Manager at Vallado Lounge in the UK. In this role, you will support your General Manager and team, ensuring excellent customer satisfaction and a positive environment.

Key duties include managing shifts, coaching staff, and addressing customer needs. The position offers a competitive salary with bonuses, overtime pay, and career development opportunities.