Assistant Manager: Lead Guest Experience & Team Performance

Lane7; West of England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary up to £32,000 per annum

28 days holiday per year (plus 1 day/1

Company pension contribution

Free bowling and activities for you +3

25% off food and drink

Team social calendar participation

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Job summary

Lane7 Bristol is seeking an experienced Assistant Manager to drive performance, culture and guest experience across a high-energy venue. You’ll lead from the front, manage shifts, ensure standards, and develop a strong leadership team to deliver exceptional service and maximize revenue streams.

The role offers a clear path to senior leadership, a competitive package including pension and staff perks, and a vibrant team culture with regular social events.

Qualifications

• Have management experience in the leisure, hospitality, or F&B sector.

Responsibilities

• Assist with the performance, culture, and success of the site.
• Lead from the front, set standards, and build a strong leadership team.
• Deliver an exceptional guest experience across multiple revenue streams.
• Respond to guest issues, escalate appropriately, and turn dissatisfaction into loyalty.
• Manage shifts and operations across the venue while maintaining standards.

Job description

Lane7 Bristol is seeking an experienced Assistant Manager to drive performance, culture and guest experience across a high-energy venue. You’ll lead from the front, manage shifts, ensure standards, and develop a strong leadership team to deliver exceptional service and maximize revenue streams.

The role offers a clear path to senior leadership, a competitive package including pension and staff perks, and a vibrant team culture with regular social events.