Assistant Manager, Investor Services

Apex group; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Apex Group is seeking an Assistant Manager in Investor Services based in London. This role focuses on delivering top-notch service to investors while supporting a team and managing compliance. If you have a background in finance or law and exceptional communication skills, this could be your next great opportunity!

Qualifications

• Third level qualification in a related field preferred.
• Customer-facing experience with strong service track record.
• Excellent communication skills required.

Responsibilities

• Assist a small team of administrators providing client service.
• Serve as primary contact for investor queries.
• Manage daily workflow and maintain investor database.

Skills

Communication

Organizational

Analytical

Interpersonal

Attention to Detail

Problem Solving

Multitasking

Education

Third level qualification in business, law, finance or a related field

Tools

Microsoft Office

Job description

Assistant Manager, Investor Services page is loaded

Assistant Manager, Investor Services

Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id JR-0011147

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Assistant Manager, Investor Services

Role summary:

An Assistant Manager at Apex Group, reporting to a Manager within the Alternative Assets team.

You will typically be responsible for assisting a small team of administrators that will provide quality and efficient client service to investors.

Key responsibilities:

• Working closely with Managers, Associate Directors and other staff as part of the team;
• Serve as primary point of contact for investor queries, ensuring timely and accurate responses and work with legal and finance teams to review and approve investor related materials Responding, and reviewing responses, to investor services related queries received from investors, clients, consultants and auditors as applicable;
• Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines;
• Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas;
• Adherence to internal policies, controls and processes;
• Demonstrate an ability to take responsibility for all aspects of investor/client care;
• Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change;
• Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements;
• Assisting with ad-hoc projects and general team administration and other such tasks as may be required;
• Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable;
• Any other duties in the scope of the rolethat the company requires.

Requirements

Skills / experience:

• Third level qualification in business, law, finance or a related field would be an advantage;
• Ideally previous compliance, trust or funds experience in a professional environment;
• Previous experience in a customer facing role with a proven track record of outstanding service;
• Excellent verbal and written communication skills;
• Ability to prioritise, to adapt to changing business needs and to multitask;
• A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively;
• Good organizational, analytical and problem-solving skills;
• Strong attention to detail; diligence and care in all aspects of the role;
• Strong Microsoft Office skills including MS Excel and Word;
• Motivated and driven.

#LI-Onsite #LI-TM1

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.