Assistant Manager Hale Barnes

SIM TRAVA; Hale Barns; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Star Points

Rewards portal

Free drinks on shift

Food discount

Costa discount

Birthday surprise

Wellbeing support

Pension

Training plan

Job summary

Sim Trava is seeking an Assistant Manager who will lead a team to deliver exceptional coffee experiences. You will work closely with the Store Manager to run the store efficiently, apply brand standards, and act as an ambassador for Sim Trava values.

The role demands energy, enthusiasm, and a customer-first mindset. You will schedule shifts, monitor KPIs, develop staff, implement marketing updates, and ensure cash/stock security while maintaining health and safety compliance.

Qualifications

• Must have supervisory/managerial experience in a fast-paced environment.
• Strong communication and leadership to train and develop the team.
• Open, honest, proactive and can-do attitude to deliver an unbeatable guest experience.

Responsibilities

• Plan and execute rosters to control labour cost and deployment.
• Monitor store KPIs and translate insights into daily actions.
• Develop team members to grow with Sim Trava and deliver brand standards.
• Lead marketing updates and ensure accurate POS briefings for the team.
• Oversee cash and stock handling and security.
• Ensure adherence to health and safety and Costa standards.

Skills

Leadership

Communication

Team management

Job description

Assistant Manager – PermanentRole - Full Time 42.5hrs

Location - At Sim Trava, we pride ourselves on teamwork, delivering the perfect cup of coffee and making all our guests experience memorable.

As Assistant Manager you will be part of the Sim Trava family, delivering our Values and enjoying the benefits we have to offer.

Benefits:

• Sim Trava Star Points awarded for recognition and performance; you can spend these Star points on a wide range of products.
• Access to Sim Trava Rewards portal, which includes discounts at many retailers, cash back on shopping and fuel cards.
• Whilst on shift free hand-crafted drinks, along with 50% off food and the wider drinks range.
• Costa Coffee discount card giving you 25% discount off in the nation’s favourite coffee shop.
• Surprise on your birthday!
• Wellbeing support with Employee Assistance Programme.
• Contributory pension provided.
• Personal and individual training plan specifically tailored to your requirements.

What we are looking for from you:

You will be open and honest, have good communication skills and a can-do attitude. As a natural team leader who supports the Store Manager in running the store effectively and efficiently, shares their skills by training and developing the team, so that on every shift an unbeatable coffee experience is delivered to every guest. We are looking for someone who have previous supervisory / management experience who is reliable and committed used to working in a fast-paced environment, and who continually wants to overachieve in their role.

The Role

As an Assistant Manager you will be an inspiring team leader, who is passionate about the Company and always applies brand standards. You will have the energy and enthusiasm to deliver outstanding customer service. At all times be an Ambassador for the Sim Trava Values. In addition to this you will also be responsible for the following:

• Execute all aspects of rota planning ensuring the effective control of labour and that every team member is deployed effectively to meet trading needs.
• Understand and monitor the store KPIs and translate to daily actions.
• Demonstrate great leadership in developing team members and supporting them so they are inspired to grow with Sim Trava.
• Implement marketing updates ensuring new POS is briefed to the team to guarantee continued success of the store.
• Ensure cash and stock handling is always kept secure.
• Oversee the delivery of all brand standards throughout the shift, ensuring complete customer satisfaction.
• Understand the importance of the Sim Trava policies and procedures together with Costa check standards, Health & Safety checks and taking all necessary remedial action and escalating as required.
• Taking all opportunities to develop yourself using the Sim Trava development plans together with the MyCostaLearning tools to the Store Manager role