Assistant Manager

Costa Coffee; United Kingdom; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

STAR rewards

Free drinks and discounts

Pension scheme

Wellbeing support

Training & development

Career progression opportunities

Job summary

Costa Coffee is seeking an Assistant Manager in the UK, operated by Sim Trava, to help run a busy store. You will work closely with the Store Manager to maintain excellent coffee quality, smooth operations, and a welcoming team.

You will lead and develop staff, manage cash and stock, monitor KPIs, and drive customer service, with progression toward Store Manager. Starting salary around £30,500 per year plus rewards and benefits.

Qualifications

• Experience leading a team in hospitality or retail.
• Strong customer service skills and ability to train others.
• Reliable and able to run the store autonomously in the manager's absence.
• Willingness to progress to Store Manager role.
• Excellent communication and people skills.

Responsibilities

• Know the business and what needs to be done.
• Lead the team to deliver an unbeatable coffee experience for every customer.
• Oversee operations, cash and stock management, and store standards.
• Monitor KPI reports and translate insights into actions.
• Coach and delegate to ensure the store trades at pace.

Skills

Leadership

Customer service

Hospitality experience

Accountability

Team motivation

Reliability

Decision making

Career progression

Job description

Overview

Assistant Manager At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee. Sim Trava is a family run business on the hunt for hardworking, ambitious, happy, and loyal people to join our team, if that sounds like you, youre probably just what were looking for. We want to recruit people that are proud to work for us, because a happy team equals happy customers. We know that our people are the most important part of our business, so we strive to create a working environment.

A bit about the role Working closely with the Store Manager, youll help make sure the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee.

What's involved?

• Knowing the business and what needs to be done.


• Leading the team to deliver an unbeatable coffee experience for every customer.


• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing.


• Monitoring the store KPI report, Costa Check and Listen and Learn then translating it into daily and weekly actions.


• Managing, growing, coaching, supporting, and delegating to the team to ensure that all bases are covered and the store is ready to trade at pace.

A bit about you

• A passion for coffee and people is just the start of what were looking for. What else makes a great Assistant Manager?


• A passion for leading and taking accountability.


• Amazing customer service skills, and the ability to pass these on to your team.


• Management experience and a background in hospitality or retail.


• Ability to engage your team be inspiring and empowering.


• Reliability to step up to run the store autonomously in the Store Managers absence.


• Support the store manager in decision making and change management.


• The motivation to progress to Store Manager.

What we can offer

• Starting pay of £30,500 per year


• STAR rewards, exchange your points on our online shopping platform.


• More Star points awarded on your birthday, work milestone, promotion or just because you went above and beyond.


• Free handmade drinks plus 50% discount on food and bottled drinks while at work.


• Sim Trava Pension Scheme.


• Wellbeing support with Employee Assistance Program.


• Commitment to you and your Individual training, a plan tailored to your requirements.


• Encouragement to develop into different roles within Sim Trava.

A bit about us

Sim Trava was formed in 2005 by Simon and Tracy Vardy from the basement of their Altrincham home, and their first store opened that same year on October 17th in Northwich, Cheshire. The original plan was to open 5 stores in 5 years, however that milestone was achieved much sooner and by 2010 we had 10 Costa Coffee stores in and around the Cheshire/Manchester area.

Fast forward to 2021 when we celebrated our 40th new store opening in Fallowfield, Manchester. Following this Sim Trava was honoured to be selected to be the first franchise to purchase existing stores from equity. We acquired 17 stores, located across the Preston, Blackpool, and Southport region. In 2025 Sim Trava expanded again with the purchase of 21 existing stores from a franchise partner bringing our store count to 80, and we have no plans to slow down.

For any reasonable adjustments and general queries please

• This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.