Assistant Manager, Guinness Open Gate Brewery, London

Diageo; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading beverage company in London seeks a Duty Manager for the Guinness Open Gate Brewery. You will oversee day-to-day operations, community engagement, and team management, ensuring the venue meets high standards. Ideal candidates have extensive experience in hospitality management and a passion for delivering customer satisfaction. This role offers a competitive benefits package and opportunities for professional development.

Benefits

Subsidized gym membership

Flexible work policies

Annual bonuses

Contributory pension scheme

Qualifications

• Experience managing an experiential or multi-faceted hospitality venue.
• Proven track record in large scale venue management (1,000+ capacity).
• Strong crisis management skills.
• Experience in P&L management and delivery.

Responsibilities

• Assist with daily operations and community relations.
• Support financial targets set by the MD and Deputy Manager.
• Manage recruitment and training for staff.

Skills

Crisis management

Team management

Stakeholder engagement

Financial acumen

Job description

Duty Manager- Guinness Open Gate Brewery London

Location: Covent Garden, London

Full time, Permanent

Closing Date: August 10, 2025

About Us

The Guinness Open Gate Brewery London is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail and culture. Consisting of 52,000 square feet of heritage buildings and central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers. GB is the biggest Guinness market globally and Guinness is enjoying a period of exceptional growth and cultural magnetism, with the brand growing by around 50% since 2019 to the biggest it has ever been in value, volume and market share in the brand's 264-year history.

About the Role

This role is part of the GOGBL Leadership Team. The role will report into the Deputy Manager and help support the MD in the day to day running of the operation. The role is critical to ensure the smooth, consistent delivery of the product, maintaining legal and community obligations and assisting with the management of partners. This role is critical to ensuring the smooth, consistent delivery of the product, maintaining legal and community obligations, assisting with management of partners and fulfilling internal commitments.

The type of person we are looking for is bursting with energy and drive. The person will be an inspiring leader, creator, an individual that inspires contagious passion, and gets things done. The person will be a winner by nature and expect the same from the people around you.

Location

Key elements of the site include:

• Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heart of London.
• Restaurants/Taproom/bars - world class food and beer produced and served on site.
• Central all weather historic courtyard with world class bar experience.
• Retail spaces, one of which will stock items produced through exciting short-term brand collaborations.
• Bespoke 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London.
• Brewery and beer experience/tasting tours.
• Cultural events space designed and fitted out with technology to enable world class meeting and conference experiences

You will be responsible for:

• in addition to helping the day to day operation, will in particular assist with licensing commitments, OMP commitments, local community relations and the Sodexo relationship.
• Supporting the MD and Deputy Manager in delivering the overall objectives and aims of the business
• Supporting the MD and Deputy Manager in delivery of the financial targets
• Managing and liaising with business partners
• Supporting the community partnership plan
• Recruitment and training of staff
• Delivery of NPS targets

Key Stakeholders

The role reports into the Deputy Manager, GOGBL, and is part of the GOGBL Leadership Team. The role holder will need to build a relationship and work closely with relevant colleagues responsible for the growth strategy in Guinness and the wider Diageo GB team.

Qualifications and Experience Required

• Experience of managing an Experiential venue ideally if not a multi-faceted hospitality venue
• Experience of managing a large scale hospitality venue ( ideally greater than 1,000 capacity)
• Experience of working in the West End in partnership with licensing, police and other authorities
• Crisis management experience / training
• Experience of venues offering different experiences; bar, restaurant, events, experiential
• Experience of opening a new venue or of large scale capex investment launches
• Experience of managing large teams (+50 staff)
• Experience of working closely with key stakeholders
• Experience of delivering high standards and NPS delivery
• Experience of P&L delivery and management

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including:Contemporary work life balance policies and wellbeing activities
• Annual merit increases (performance based)
• Annual bonus (performance based)
• Subsidized gym membership
• Contributary pension scheme
• Share options

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent variousviewpoints, experiences andcommunities who generate thought-provokingworkto enhance ourbusiness and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.