Assistant Manager - Gloucester Quays, Hollister

Hollister Co; Hemel Hempstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Merchandise Discount

Private Medical Insurance

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Hemel Hempstead to drive sales and ensure exceptional customer service. You will oversee daily store operations, lead staffing, and deliver on visual and product knowledge standards.

The role focuses on coaching teams, managing payroll, and executing brand standards in a fast-paced retail environment with a promote-from-within philosophy.

Qualifications

• Fluency in English required.
• Strong customer focus and interpersonal skills.
• Experience in leading and coaching teams is preferred.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Fluency in English

Customer focus

Communication skills

Team building

Coaching others

Fashion knowledge

Education

Bachelor's degree

Supervisory experience in customer-facing role

Tools

POS systems

Job description

Job Description:The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.What You’ll DoPerform Opening and Closing Routines.Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.Conduct staffing and scheduling operations and payroll management.Train and develop the non-management staff.Demonstrate product knowledge and brand awareness, while driving sales.Build and maintain visual displays.Analyze reporting to inform decision making.Protect store assets & perform inventory control.Operate Register/Point of Sale systems.Fulfill OMNI Channel Orders.Represent the Brand and Exemplify Company Culture and Values.What It TakesBachelor's Degree OR one year of supervisory experience in a customer-facing roleFluency in EnglishMaintain a strong customer focus.Knowledge of current fashion trends.Drive to achieve results and exhibit a strong work ethicPossess strong communication and interpersonal skills.Team building and ability to coach others.Take initiative and demonstrate confidence.Balance multiple tasks while being detail-oriented.Engage in applied learning and proactive thinking.Ability to show up in a fast-paced and challenging environmentWhat You’ll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:Quarterly Incentive Bonus ProgramPaid Time OffIndefinite ContractsPaid Volunteer Day per Year, allowing you to give back to your communityMerchandise DiscountPrivate Medical Insurance AvailableLife and Disability InsuranceAssociate Assistance ProgramPaid Parental and Adoption LeavePension Plan with Company MatchTraining and DevelopmentOpportunities for Career Advancement, we believe in promoting from withinA Global Team of People Who'll Celebrate you for Being YOU*pending completion of 90 day probationary periodAny job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.Company DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.