Assistant Manager - Gloucester

BoyleSports; Gloucester; On-site; GBP 23,000 - 29,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager for their Gloucester location. This role involves leading the team, ensuring high standards of service, and managing shop operations in the absence of the Shop Manager. Candidates should bring strong leadership qualities and a commitment to delivering excellent customer service.

Qualifications

• At least 1 year of Assistant Manager/Supervisor retail experience.
• Confidently lead and inspire a team.
• Excellent communication skills, providing clear guidance and feedback.

Responsibilities

• Support the Shop Manager with day-to-day running of the shop.
• Lead the team and shop operations in the absence of the Shop Manager.
• Provide outstanding customer experience and ensure adherence to procedures.

Skills

Leadership

Communication

Problem-solving

Customer service

Interpersonal skills

Job description

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: Gloucester

Role Purpose and Key Responsibilities

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. This includes operating and running the shop, managing the team effectively, and ensuring high standards are maintained throughout the day. The role involves assisting the Shop Manager and team with the smooth running of the store, accepting and paying out bets, and delivering excellent customer service. You will also be responsible for opening and closing the business and managing shop operations in the absence of the Shop Manager.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and team.
• Lead the shop operation and team in the absence of the Shop Manager, including:

• Opening and closing the shop
• Managing and guiding the Shop Team
• Cash management procedures
• Managing and utilizing the company Time and Attendance system, ensuring adherence from the team

• Lead by example to maintain shop presentation standards.
• Encourage open communication and idea sharing among colleagues.
• Focus on shop results to identify opportunities and motivate the team to high standards.

• Provide outstanding customer experience and guide the team to deliver excellent service.
• Accept bets accurately through multiple channels, including betting terminals and EPOS systems.
• Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
• Ensure adherence to operational procedures, including cash management and security.
• Follow Social Responsibility duties.

Knowledge, Skills, and Experience

Essential Skills and Experience

• Confidently lead and inspire a team.
• Build strong working relationships with colleagues.
• Operate with trust and integrity, setting an example for others.
• Excellent communication skills, providing clear guidance and feedback.
• Adaptability and leadership in implementing new ideas.
• Problem-solving and creative thinking abilities.
• Energy and drive for personal and team development.
• Customer service orientation.
• Enthusiastic and personable approach.
• Interest in the sporting industry/events and ability to build rapport with customers.
• Ambitious and driven to progress within the company.

Desirable Skills and Experience

• At least 1 year of Assistant Manager/Supervisor retail experience.
• Industry experience is welcomed but not essential; full training will be provided to expand knowledge in sports and betting.