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Assistant Manager - Generous performance-based bonus scheme ( {{city}})

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London

On-site

GBP 30,000 - 45,000

Full time

Today
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Job summary

Join Five Guys, a family-oriented burger restaurant, as a manager to lead a dedicated team providing high-quality food and excellent customer service. Enjoy a range of rewards including bonuses, paid breaks, and opportunities for career development within the company.

Benefits

Achievable bonus scheme up to 15% of annual salary
33 days paid holiday
Free burgers, fries, and shakes during shifts
Life assurance
Career development opportunities
Pension scheme

Qualifications

  • Exceptional customer service skills required.
  • People-oriented leadership abilities are necessary.
  • Must uphold company values in actions.

Responsibilities

  • Manage Shift Managers and Crew.
  • Support delivery of high-quality food.
  • Handle customer complaints promptly.

Skills

Customer service
Leadership
Team management

Job description

Job Description

Join Five Guys, the burger restaurant known for its simple, high-quality food: burgers and fries made from scratch, with no frozen ingredients. Since 1986, we've maintained our 'perfect and serve' philosophy, emphasizing quality and family values.

We are a family-oriented company that values integrity, enthusiasm, competitiveness, and a can-do attitude.

REWARDS
  • Achievable bonus scheme up to 15% of annual salary
  • Secret Shopper bonus up to £2,000
  • High Performer Awards and Bonuses
  • Long service Love2Shop vouchers: £500 at 5 years, £1,000 at 10 years
  • 33 days paid holiday
  • Paid breaks
  • Free burgers, fries, and shakes during shifts
  • Life assurance
  • Access to Wagestream for financial wellbeing benefits
OTHER PERKS
  • Team social events and days out
  • Invitation to the annual Assistant Manager conference
  • Team competitions like Fry Cup and Olympics
  • Employee discount through Five Guys Perks
  • Wellbeing support and Employee Assistance Program (EAP)
  • Career development opportunities
  • Enhanced maternity and paternity leave
  • Pension scheme
WHAT WE VALUE AND YOU ENTHUSIASTIC ABOUT
  • Our signature burgers and fries
  • Core values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
  • People-oriented leadership skills
  • Exceptional customer service
ROLE RESPONSIBILITIES
  • Managing Shift Managers and Crew
  • Supporting the delivery of high-quality food
  • Creating a positive work environment and delivering excellent customer experiences
  • Handling customer complaints promptly and honestly
  • Leading by example on the shop floor and with the team
  • Supporting the General Manager and achieving store results
  • Owning your P&L, driving sales, and controlling costs
  • Managing daily operations and planning for the future
  • Upholding company values in all actions
  • Developing team talent and succession planning
CAREER OPPORTUNITIES WITH FIVE GUYS
  • Support your growth ambitions with training and development
  • Potential progression to Deputy General Manager, General Manager, Area Trainer, District Manager, or Support Office roles
  • Five Guys offers more than a job — it’s a career!
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