Assistant Manager - Generous performance-based bonus scheme ( {{city}})

ZipRecruiter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Five Guys, a family-oriented burger restaurant, as a manager to lead a dedicated team providing high-quality food and excellent customer service. Enjoy a range of rewards including bonuses, paid breaks, and opportunities for career development within the company.

Benefits

Achievable bonus scheme up to 15% of annual salary

33 days paid holiday

Free burgers, fries, and shakes during shifts

Life assurance

Career development opportunities

Pension scheme

Qualifications

• Exceptional customer service skills required.
• People-oriented leadership abilities are necessary.
• Must uphold company values in actions.

Responsibilities

• Manage Shift Managers and Crew.
• Support delivery of high-quality food.
• Handle customer complaints promptly.

Skills

Customer service

Leadership

Team management

Job description

Job Description

Join Five Guys, the burger restaurant known for its simple, high-quality food: burgers and fries made from scratch, with no frozen ingredients. Since 1986, we've maintained our 'perfect and serve' philosophy, emphasizing quality and family values.

We are a family-oriented company that values integrity, enthusiasm, competitiveness, and a can-do attitude.

REWARDS

• Achievable bonus scheme up to 15% of annual salary
• Secret Shopper bonus up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop vouchers: £500 at 5 years, £1,000 at 10 years
• 33 days paid holiday
• Paid breaks
• Free burgers, fries, and shakes during shifts
• Life assurance
• Access to Wagestream for financial wellbeing benefits

OTHER PERKS

• Team social events and days out
• Invitation to the annual Assistant Manager conference
• Team competitions like Fry Cup and Olympics
• Employee discount through Five Guys Perks
• Wellbeing support and Employee Assistance Program (EAP)
• Career development opportunities
• Enhanced maternity and paternity leave
• Pension scheme

WHAT WE VALUE AND YOU ENTHUSIASTIC ABOUT

• Our signature burgers and fries
• Core values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People-oriented leadership skills
• Exceptional customer service

ROLE RESPONSIBILITIES

• Managing Shift Managers and Crew
• Supporting the delivery of high-quality food
• Creating a positive work environment and delivering excellent customer experiences
• Handling customer complaints promptly and honestly
• Leading by example on the shop floor and with the team
• Supporting the General Manager and achieving store results
• Owning your P&L, driving sales, and controlling costs
• Managing daily operations and planning for the future
• Upholding company values in all actions
• Developing team talent and succession planning

CAREER OPPORTUNITIES WITH FIVE GUYS

• Support your growth ambitions with training and development
• Potential progression to Deputy General Manager, General Manager, Area Trainer, District Manager, or Support Office roles
• Five Guys offers more than a job — it’s a career!