Assistant Manager - Front Office

Accor Hotels; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join Accor Hotels as a Duty Manager - Front Office, where you will oversee guest experiences and manage operational teams. This role offers a vibrant environment with opportunities for growth and development in one of the world's largest hospitality brands. You will be a part of a supportive team dedicated to delivering exceptional service while enjoying various industry-exclusive benefits.

Benefits

Access to global discounts on accommodation and F&B

Supportive and collaborative work environment

Career development opportunities

Qualifications

• Natural customer service style that surprises guests.
• Experience managing large airline crew movements.
• Availability for varied shifts including weekends and public holidays.

Responsibilities

• Assist with all operational departments management.
• Oversee guest experience from reservation to departure.
• Manage roster, costings, and forecasting.

Skills

Customer Service

Time Management

Education

Senior First Aid Certificate

QLD RSA

Tools

Opera

Microsoft Word

Microsoft Outlook

Job description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning—to create lasting, memorable, and impactful experiences for your guests, your colleagues, and for your planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Pullman & Mercure Brisbane King George Square is a large, vibrant 438-room twin-towered hotel serving leisure and business travelers, as well as external-facing venues. Located opposite King George Square and City Hall, in the heart of Brisbane CBD, the hotel features some of the largest conference spaces in Brisbane, including 2 ballrooms.

The hotel also boasts popular external venues like Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar, as well as internal venues like KG Bar, Expresso Bar, and our Executive Lounge.

We are looking for our next Duty Manager - Front Office to join our team!

Job Description

• Assist with the management of all operational departments as required
• Manage roster, costings, and forecasting
• Develop the professional skills of Guest Service Agents & Porters to ensure strong succession planning
• Set KPIs for Front Office & guest satisfaction, and oversee their achievement
• Process check-in and check-out procedures, ensuring all protocols are followed
• Assist in all hotel areas to resolve potential issues, including Food & Beverage operations
• Attend promptly to guest requests, leading by example through proactive and resourceful actions
• Ensure the health and safety of all patrons, guests, and staff
• Oversee the entire guest experience from reservation to departure

Qualifications

• A natural, bright, and bubbly customer service style that surprises guests and sets you apart
• Strong time management skills and experience managing large airline crew movements
• Proficiency in Opera, Microsoft Word, and Outlook; hold a Senior First Aid Certificate, QLD RSA, and a manual driver’s license
• Availability to work varied shifts, including early mornings, late evenings, weekends, overnight, and public holidays, as per business needs

In return, we offer career development opportunities, a fun and rewarding environment, and hotel discounts worldwide.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Reasonable adjustments are available during the recruitment process upon request.

Benefits Your Way:

• Access to Accor team benefits, including global discounts on accommodation and F&B
• A supportive and collaborative work environment
• Opportunities to grow and progress your career with Australia’s largest hospitality employer – Accor
• Focus on making all employees feel welcome and valued

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are and offer a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore limitless possibilities at Accor.

Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our hotel team is a fun, friendly, and industry-savvy group, making this a great team to be part of.