Assistant Manager - Front of House & Events

Rathbones; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Private medical insurance

Discretionary bonus

Flexible holidays

Gym discounts

Discretionary bonus

Green Car Scheme

Family-friendly policies

Study support

Season travel ticket loans

Volunteering days

Gym discounts

Job summary

A financial services firm is looking for an Assistant Manager – Front of House & Events to support the delivery of high-quality services in London. You will lead the Front of House team, manage client hospitality, oversee event bookings, and ensure operational excellence. Strong experience in the hospitality sector and team management is essential. This full-time role offers competitive salary, benefits including a pension scheme and private medical insurance, and opportunities for personal development.

Qualifications

• Must have strong experience in the hospitality sector.
• Self-motivated team player with a focus on continuous improvement.
• Demonstrated experience in managing a diverse team.
• Excellent interpersonal and stakeholder relationship skills.
• High attention to detail with strong organisational skills.
• Proficiency in MS Office.

Responsibilities

• Lead and supervise FOH team and manage daily operations.
• Handle client hospitality and event booking processes.
• Oversee reception and meeting room setups.
• Ensure FOH infrastructure works and coordinate with IT and facilities.
• Contribute to group FOH meetings and cascade information.
• Recruit, induct and train new team members.
• Develop monthly management information and report to line management.
• Maintain accurate cross-charging of bookings and adherence to risk policies.
• Lead the team to deliver high-quality service with a no-blame culture.

Skills

Strong hospitality sector experience

Excellent interpersonal skills

High attention to detail

Proficiency in MS Office

Experience managing a team of 10 or more

Tools

MS Office

Job description

Assistant Manager – Front of House & Events

Join Rathbones as the Assistant Manager – Front of House & Events. This full‑time, permanent role is based in London.

• Division: Group Shared Services
• Location: London – Gresham Street
• Contract: Permanent

About the Role

Support the Front of House and Events Manager to deliver a consistent, high‑quality Front of House (FOH) and Events service. Responsibilities include reception services, client hospitality, event support, room booking processing, FOH infrastructure, and coordination with facilities, IT, AV and comms.

What you’ll be responsible for

• Lead and support the FOH team in assigned offices, providing training, coaching and daily oversight.
• Manage client hospitality including catering, beverage and event booking processes.
• Oversee reception and meeting room set‑up, clean‑down, audio‑video conferencing requests.
• Ensure FOH infrastructure (hardware/software) is functional and liaise with IT and facilities.
• Contribute to group FOH meetings, cascade information and progress action points.
• Support recruitment, induction and training of new team members.

Reporting & Delegation

• Develop monthly management information (MI) and report to line management.
• Maintain accurate cross‑charging of bookings and adherence to risk‑management policy.
• Lead the team, fostering a no‑blame culture and high‑quality service.

About You

• Strong hospitality sector experience.
• Passionate, self‑motivated team player with continuous improvement focus.
• Experience managing a team of 10 or more.
• Excellent interpersonal and stakeholder relationship skills.
• High attention to detail with great organisational skills.
• Proficiency in MS Office.

Our offer to you

• Competitive salary with regular review.
• Company pension – 9% non‑contributory or 10% if you contribute 5%.
• Private medical insurance – individual at joining, family after 1 year.
• Life assurance – 8× salary.
• Income protection – 75% salary.
• Company share scheme.
• Flexible holidays – purchase up to 5 additional days.
• Discretionary bonus.
• Green Car Scheme.
• Family‑friendly policies – enhanced leave for parents & carers.
• Study support – study days and qualification funding.
• Season travel ticket loans.
• Volunteering days.
• Gym discounts.

Benefits & Inclusion

• Sports & social committees (cricket, football, netball, running, yoga, quiz nights).
• Inclusion networks (Gender Balance, Multicultural, Pride, Social Mobility).
• The NextGen IM Network – community of trainees across the UK.

Equal Opportunity

Rathbones is an equal opportunity employer and welcomes applicants from all backgrounds.

Please submit your application as soon as possible – the advert will close once we have received enough applications for the next stage.