Assistant Manager (Fixed Term - 37.5 Hours)

SPACE NK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and innovative beauty retailer as an Assistant Manager, where your passion for beauty and customer service will shine. In this dynamic role, you'll support the Store Manager in driving sales and profitability while fostering a high-performing team. Your leadership will inspire others to deliver an exceptional customer experience, ensuring that every visitor feels valued and appreciated. This is an exciting opportunity to be part of a flourishing community that prioritizes beauty discovery and customer satisfaction. With a commitment to inclusivity and teamwork, you will help create an environment where everyone can thrive and succeed.

Qualifications

• Experience in delivering exceptional customer service and coaching teams.
• Strong ability to analyze commercial reports and drive business opportunities.

Responsibilities

• Support the Store Manager in maximizing sales and profitability.
• Ensure consistent product training and exceed sales targets.

Skills

Customer Service

Leadership

Communication Skills

Analytical Skills

Organizational Skills

Job description

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Assistant Manager Overview

(this role is a fixed term contract until December 2025)

The Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

Role Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team - be a role model!

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.