Assistant Manager | Fast-Track to GM + Excellent Perks

Loungers; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

/Free meal on shift

Staff discount 50%

Career development

No uniform policy

Loungefest party

Early pay access

Licensed Trade Charity support

Job summary

Loungers at Sorrento Lounge in Birmingham is seeking a full-time Assistant Manager to support the General Manager, lead the team and ensure outstanding customer service. This role is ideal for someone with hospitality experience who cares about people and delivering small but impactful details.

The position offers a competitive base salary with bonus, overtime pay, and genuine progression through in-house training and Step-Up development programmes. Excellent team culture awaits.

Qualifications

• Experience leading hospitality teams on shift
• Strong customer service and guest relation skills
• Ability to coach and develop staff

Responsibilities

• Lead a variety of shifts (opens/closes/weekends) and delegate to the team
• Coach team through regular feedback to improve performance
• Understand rotas, stock, labour, KPIs and support GM accordingly
• Handle escalated customer complaints with good judgement and maintain standards
• Support recruitment and onboarding of new starters
• Be a welcoming host and help build Lounges' reputation locally

Skills

People leadership

Shift management

Customer service

Team motivation

Job description

Loungers at Sorrento Lounge in Birmingham is seeking a full-time Assistant Manager to support the General Manager, lead the team and ensure outstanding customer service. This role is ideal for someone with hospitality experience who cares about people and delivering small but impactful details.

The position offers a competitive base salary with bonus, overtime pay, and genuine progression through in-house training and Step-Up development programmes. Excellent team culture awaits.