ASSISTANT MANAGER, EMPRESS

HERITAGE PARTNERS PTE. LTD.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading restaurant group is seeking a dynamic Assistant Manager to oversee operations and lead a committed team in delivering exceptional dining experiences. The ideal candidate will possess strong management skills with a passion for Chinese cuisine and hospitality, ensuring high service and quality standards in our contemporary venue.

Benefits

5 days’ work week

Competitive salary + performance incentives

Career advancement opportunities

Employee discounts and dining perks

Qualifications

• 2+ years in restaurant management, preferably in Chinese or high-volume dining.
• Fluency in English; proficiency in Mandarin or Cantonese is a strong plus.

Responsibilities

• Supervise and motivate staff to ensure top performance and guest satisfaction.
• Oversee daily restaurant operations while coordinating between front and kitchen teams.
• Enforce health and safety regulations, ensuring a clean dining environment.

Skills

Leadership

Customer Focus

Organizational Skills

Job description

About Us:

Empress is a premier destination for authentic Chinese cuisine in a contemporary river-front setting, known for exquisite flavours, elegant ambiance, and exceptional hospitality. We take pride in delivering memorable dining experiences and fostering a team culture built on respect, passion, and continuous growth.

Job Summary:

We are seeking a dynamic and hands-on Assistant Manager to support the restaurant’s daily operations, lead our team, and uphold our high standards of service and culinary excellence. The ideal candidate will be a proactive leader with a strong background in restaurant management and a deep appreciation for Chinese dining traditions.

Key Responsibilities:

Team Leadership & Development

Supervise, coach, and motivate staff to ensure outstanding performance and guest satisfaction.

Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Conduct regular training sessions on service etiquette, menu knowledge, and Chinese culinary traditions.

Operational Excellence

Oversee daily restaurant operations, including reservations, seating arrangements, and workflow efficiency.

Ensure seamless coordination between front-of-house and kitchen teams for timely and flawless service.

Handle guest inquiries, special requests, and complaints with professionalism and a solution-oriented approach.

Quality & Compliance

Maintain strict adherence to food quality, presentation, and service standards.

Enforce health, safety, and sanitation regulations, ensuring a clean and safe dining environment.

Monitor and optimize inventory levels, minimizing waste while ensuring consistent supply availability.

Guest Experience & Event Coordination

Uphold the restaurant’s reputation by delivering personalized and attentive service.

Assist in planning and executing private events, banquets, and special functions.

Gather guest feedback and implement improvements to enhance the overall dining experience.

Qualifications & Skills:

Experience: 2+ years in restaurant management (Chinese or high-volume dining preferred).

Leadership: Proven ability to lead, train, and inspire a diverse team.

Customer Focus: Exceptional interpersonal skills with a passion for hospitality.

Organizational Skills: Strong multitasking and problem-solving abilities in a fast-paced setting.

Language: Fluency in English; proficiency in Mandarin or Cantonese is a strong plus.

Flexibility: Availability to work evenings, weekends, and holidays as needed.

Why Join Us?

5 days’ work week

Competitive salary + performance incentives.

Career advancement opportunities in a growing restaurant group.

Employee discounts and dining perks.

A vibrant team culture centered on excellence and mutual respect.