Assistant Manager, Dundas St.

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead their retail team in delivering outstanding customer experiences. In this role, you will motivate and mentor your team, ensuring optimal store operations while maximizing sales and maintaining high standards of presentation. Your passion for the automotive industry and strong leadership skills will drive success in this fast-paced environment. If you're ready to take the next step in your retail management career and make a significant impact, this opportunity is perfect for you.

Qualifications

• 4+ years of retail experience, with at least 1 year in a leadership role.
• Strong knowledge of the automotive parts aftermarket industry.

Responsibilities

• Lead and motivate the store team to deliver exceptional customer experiences.
• Ensure compliance with operational standards and manage inventory control.

Skills

Retail Management

Customer Service

Team Leadership

Sales Strategy

Automotive Knowledge

Education

High School Diploma

Automotive Training/Certification

Tools

Point of Sale Systems

FOS Fleet Management System

Job description

The Assistant Store Manager is responsible for providing support to the Store Manager and the store teams for execution of all operational directives. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.

What you’ll do

1. Leadership:
2. Motivate team and performance through recognition programs, store contests, customer compliments, etc.
3. Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand.
4. Communicate clearly and concisely to team, leading effective huddles, meetings, and coaching sessions, keeping team well-informed of pertinent information.
5. Develop and lead recruiting and hiring strategy for the store, maintaining a complete team.
6. Operations:
7. Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance, and pricing standards.
8. Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control.
9. Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
10. Create and monitor the creation of efficient store weekly scheduling for both sales and support functions.
11. Support overall store and equipment maintenance and compliance for PS fleet, using FOS fleet management system, driver compliance, and certifications for all roles.
12. Execute and delegate delivery of planograms and merchandising directives.
13. Ensure accurate execution and daily review of shipping, receiving, returns processing, and documentation according to company policies.
14. Support store and equipment maintenance and compliance for PS fleet, using FOS fleet management system, driver compliance, and certifications.
15. Customer Service:
16. Be an ambassador and leader of the customer experience, developing relationships with customers and coaching your team to do the same.
17. Support the commercial sales team with customer service support.
18. Ensure and lead the execution of the customer experience, providing resolution for all customer concerns.
19. Training:
20. Coach and develop the store and management team, setting expectations, communicating, coaching, providing feedback, and offering ongoing support.
21. Create development plans and conduct annual appraisals to improve performance gaps.
22. Ensure team completes required training within set timeframes.
23. Able to work retail hours including evenings, weekends, and holidays.

Who you are

We are looking for individuals who are:

• Business Savvy – customer-focused, capable of planning, executing, and driving sales.
• Leaders – leading by example, passionate about coaching, developing, and inspiring teams.
• Culture and brand ambassadors – proud of our work and our brand.

If you’re a proven retail manager with a passion for people, our industry, and delivering an exceptional customer experience, then this is the place for you.

What you bring

• Minimum of 4 years in retail, with 12-24 months in a leadership role.
• Fundamental computer skills are an asset.
• Passion for automotive or automotive enthusiasts.
• Strong knowledge of the automotive parts aftermarket industry.
• Basic knowledge of automotive operating systems, including point of sale.
• Possession of a valid driver’s license is an asset.
• Automotive training or certification is an asset.