Assistant Manager - Didcot

Lounge Underwear Ltd.; East Hagbourne; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Bonus scheme

Overtime pay

Tips shared across team

Free meal on shift

Christmas and Boxing Day off

Career progression

Staff discount 50%

No uniform policy

Loungefest events

Long service awards

Early pay access

Licensed Trade Charity support

Zusammenfassung

Berro Lounge is seeking an Assistant Manager to lead on-shift operations, coach staff and ensure guests receive a warm welcome. You’ll support the General Manager with rostering, stock, and KPI tracking while building strong local relationships.

The role offers progression within Loungers, with a competitive base salary, bonus and overtime, plus a focus on developing people and maintaining outstanding guest service.

Qualifikationen

• Leads by example on the floor and motivates the team.
• Skilled in running shifts end-to-end, including briefs and cash handling.
• Creates a warm, welcoming atmosphere for guests and regulars.
• Able to recruit and onboard new starters effectively.

Aufgaben

• Lead and motivate shifts, from pre-shift briefings to end-of-shift debriefs.
• Coach the team with regular feedback to maintain high standards.
• Understand rotas, stock, labour, KPIs and support the GM when needed.
• Handle customer complaints with good judgement and maintain standards.
• Support recruitment and help new starters hit the ground running.

Kenntnisse

People leadership

Shift management

Customer service

Recruitment

Team motivation

Community focus

Tools

POS system

Jobbeschreibung

• Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
• Coach your team through regular and honest feedback, creating a place people genuinely want to work
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should be
• Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
• Support recruitment of new starters and help them feel set up to succeed from day one
• Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community

What You'll Bring

• A people person who leads by example on the floor and isn't afraid to roll up their sleeves
• Confident running a shift end-to-end, from pre-shift briefs to cash management and customer complaints
• A natural host who helps create the warm, welcoming atmosphere that makes {account name} feel like a home from home
• Community-minded; you get to know your regulars, your neighbours, and what makes Stroud tick
• Experience in restaurants, bars, caf s or coffee shops as a Supervisor, Deputy or Assistant Manager
  Lounges are pretty special places, and what makes them so special is the brilliant people who run them.

As Assistant Manager you'll be right at the heart of Berro Lounge supporting your General Manager, looking after your team, and making sure every customer leaves happy. If you love hospitality, care about the people around you, and take pride in doing the small things brilliantly, you'll fit right in. We're a growing hospitality brand across England and Wales with over 300 sites and plenty of opportunity to grow with us. This could be the start of something really good.

We're hiring a full-time Assistant Manager to support the team at Berro Lounge. Part of Loungers, proudly named Casual Dining Group of the Year 2026. With competitive salary, plus bonus, paid overtime and real progression opportunities, this is a great next step for an experienced hospitality assistant manager, deputy manager, or supervisor.

• Competitive base salary + bonus + overtime
• Permanent full-time role; 48-hour contract (40-hour contract option available)
• Overtime pay for every hour worked
• Achievable bonus scheme, paid twice a year
• Tips shared equally across the team, based on hours worked
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our in-house training courses and 'Step-Up' to General Manager/Head Chef development programmes
• 50% discount on food and drinks from day one. Including alcohol across all our brands (Lounge, Cosy Club, & Brightside) from day one
• No uniform policy
• The most talked-about staff party in hospitality - Loungefest!
• Long service awards - Vouchers/Extra money
• Early access to your pay with Stream
• Emotional and practical support via the Licensed Trade Charity