Assistant Manager - Conference & Banqueting

Carden Park Hotel; Ellesmere Port; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Share of service charge

Discounted hotel accommodation for you

Discounted food and drink

Spa access and treatments

Free staff lunch

Free on-site parking

EAP

Free Golf & Leisure Club membership

Free transport mini-bus

Career progression

Funding for qualifications

Outdoor pursuits facilities

Charity days

Job summary

Carden Park Hotel Golf Resort & Spa is seeking an Assistant Manager for the Conference & Banqueting Team. The role is 40 hours per week over 7 days, including late nights, weekends and bank holidays, with a salary of up to £32,000 per annum plus service charge and extensive benefits.

You will lead by example, develop the team and drive the department's success in delivering exceptional events and memorable guest experiences. Own transport is required due to rural location.

Qualifications

• Experience in a supervisory or management role within an operational Conference & Banqueting department or a similar hospitality environment.

Responsibilities

• Liaise with Sales Office, Guest Relations and hotel departments to ensure event details are accurate and delivered seamlessly.
• Coordinate with kitchen team to ensure smooth service and well-coordinated events.
• Be visible and hands-on during events, delivering attentive, friendly and efficient service.
• Build relationships with event organisers and guests to promote repeat business.
• Anticipate guest needs and ensure events run smoothly and meet expectations.
• Handle guest queries and complaints promptly and professionally, updating managers as needed.
• Ensure dining and bar areas are set up, stocked, and meet hotel standards.
• Promote hotel facilities, services, promotions, and events to guests and clients.
• Maximise sales opportunities through proactive selling and upselling by the team.
• Support the Conference & Banqueting Manager with training and staff development.
• Plan staff rotas around business levels and budgets.
• Monitor stock levels and control costs to minimise waste.
• Monitor guest feedback to drive improvements.

Skills

Supervisory experience

Leadership

Event coordination

Customer service

Job description

Role: Assistant Manager - Conference & Banqueting Team

Hours: 40 hours a week over 7 days to include late nights, weekends and bank holidays.

Salary: Up to £32,000 per annum plus service charge plus extensive benefits

We’re looking for a confident, hands-on hospitality professional who can lead by example, bring out the best in their team and take pride in delivering exceptional events and memorable guest experiences. Working closely with the Conference & Banqueting Manager, you will play a key role in developing the team and driving the department's success.

Your day with Team Carden:

• Liaise with the Sales Office, Guest Relations and other hotel departments to ensure event details are accurate, communicated and delivered seamlessly.
• Work closely with the kitchen team to ensure smooth service and well-coordinated events.
• Be visible and hands-on during events, ensuring organisers and guests receive attentive, friendly and efficient service.
• Build strong relationships with event organisers, ensuring a warm welcome, understanding their needs and delivering a personal experience that encourages repeat business.
• Anticipate guest needs and go the extra mile to ensure every event runs smoothly and expectations are met.
• Handle guest queries, requests and complaints promptly and professionally, taking ownership of resolving issues and keeping relevant managers informed.
• Ensure all dining and bar areas, are set up, clean, well stocked and run smoothly, meeting hotel standards and guest requirements.
• Have a strong knowledge of all hotel facilities, services, promotions and events, confidently promoting these to guests and clients.
• Maximise sales opportunities through proactive selling and upselling, encouraging the team to do the same.
• Support the Conference & Banqueting Manager with training, coaching and developing the team, ensuring everyone understands their role and delivers to the expected standards.
• Take responsibility for staff rotas, ensuring shifts are planned around business levels, team requirements and agreed budgets.
• Monitor departmental stock levels, assist with ordering and maintain good stock control to minimise waste and manage costs.
• Monitor guest feedback and use it to identify and make improvements to the way we work.
• Understand departmental costs and budgets, making sensible decisions around staffing, stock and day-to-day spending.

We’re looking for someone who is passionate about hospitality, enjoys leading a team and takes pride in delivering great guest experiences.

About You:

• Experience in a supervisory or management role within an operational Conference & Banqueting department or a similar hospitality environment.
• A hands-on approach, leading by example and happy to get involved wherever needed.
• Confidence in leading, motivating and developing a team to deliver consistently high standards.
• The ability to take ownership, make decisions and confidently manage the day-to-day operation of the department.
• Excellent organisational skills, with the ability to plan ahead and manage competing priorities.
• Experience of preparing staff rotas, managing stock and understanding departmental budgets.
• A strong eye for detail and the ability to keep standards high, even during busy periods.
• A natural ability to build relationships with guests, clients and colleagues.
• A positive, can-do attitude and the flexibility to adapt to the needs of the business.
• A genuine passion for hospitality and creating memorable experiences for our guests.

Due to the rural location of the hotel, own transport is required.

BePartof Team Carden

Providing world class service is at the heart of everything we do. You will be part of a friendly and welcoming team who really make a difference to our guest’s experience. We are looking for those who can provide the best first impression and the warmest last impression to our guests, meeting their needs and requirements. You will be well presented with a warm and confident personality who will enjoy talking to our clientele.

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

INDHP