Assistant Manager - Colchester

Hollywood Bowl Group; Colchester; On-site; GBP 30,000; Full time

Job summary

A leading leisure company in Colchester is seeking an Assistant Manager to oversee operations and enhance the customer journey. The successful candidate will have management experience in the leisure or hospitality sector, a passion for customer service, and the ability to inspire teams. The role offers a competitive salary of up to £30,000 per annum plus bonuses and extensive benefits including discounts and a training program.

Benefits

40-hour contract with extra pay for additional shifts

50% off food while working

Optional pension plan

28 days holiday plus extra with service

Free games vouchers monthly

30% discount off food for friends

Mental health support programs

Healthcare cash plan

Financial long service awards

Qualifications

• Proven management experience in leisure, hospitality, or retail.
• Strong passion for delivering excellent customer service.
• Ability to inspire and lead large teams effectively.
• Flexible with working hours including nights and weekends.
• Demonstrates a strong desire for achieving goals.

Responsibilities

• Oversee daily operations to ensure excellent service.
• Coach and mentor the team to enhance performance.
• Support the General Manager in achieving financial targets.

Skills

Management experience

Customer service

Inspiring and developing teams

Willingness to work nights and weekends

Desire for success

Job description

Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers. To be successful you will have:

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.

We are offering a competitive salary of up to £30,000 per annum, plus £4,500 OTE bonus and great benefits. As an Assistant Manager, you will have the opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme, as well as a centre outperformance bonus.

Our benefits include:

• A 40-hour contract, plus additional pay for any extra shifts you work
• 50% off food when you are working
• Optional pension plan
• 28 days holiday and additional days holiday with length of service
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits