Assistant Manager - Client Services: Radcliffe, Greater Manchester

Blue Cross; Liverpool City Region; On-site; GBP 25,000 - 28,000; Full time

Job summary

Blue Cross is seeking an Assistant Manager for Client Services in Radcliffe, Greater Manchester. This permanent, full-time role involves leading a dedicated team to provide outstanding care for pets and their owners, enhancing client experiences through effective management and support. Candidates should possess strong leadership and communication skills, with a passion for animal welfare.

Benefits

Full time equivalent of 38 days holiday rising to 43 with service

Programmes for physical and mental wellbeing support

Free access to GP via MetLife

Health cash plan

Pension scheme with enhanced employer contribution

Life assurance

20% discount on Pet Plan pet insurance

Annual volunteer days

Qualifications

• Experience in a rescue welfare environment required.
• Significant team management experience essential.
• High standard of verbal and written communication skills.

Responsibilities

• Lead the client services team to deliver exceptional care.
• Manage day-to-day operations including admissions and promotions.
• Use data to improve client experience.

Skills

Client care

Team management

Communication

Decision-making

Resilience

Job description

Contract: Permanent, full time 37.5 hours per week

Salary: £25,787 - £27,886 per annum

Location: Radcliffe, Greater Manchester, M26 1NQ

Closing date: Monday 23 June 2025

Interview date: Wednesday 3 & Thursday 4 July 2025

We’re looking for a passionate and drivenAssistant Manager – Client Servicesto help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit. If you have a flair for client care and a love of animal welfare, this is your chance to make a real difference.

More about the role

Our Radcliffe-based centre is at the heart of Blue Cross’s work in Greater Manchester, providing vital services in a creative, community-focused way. We don’t have kennels or catteries on site, so we think differently to help pets and their people, from running a busy food bank to delivering rehoming and support services for a variety of animals.

As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:

• Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
• Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
• Use data and insights to shape services and continuously improve client experience
• Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
• Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care

This is a permanent, full-time role, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.

About you

You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.

A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.

Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.

Knowledge, skills, and experience

• Experience of working in a rescue welfare environment.
• Significant experience of managing a team.
• Experience in delivering high level client service.
• Experience of working in a fast-paced environment.
• High standard of verbal and written communication.
• Proven decision-making ability.
• Current full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross Values

It would be great (but not essential) if you also had:

• Performance management and improvement experience.
• Understanding of safeguarding issues.
• Experience of admission and adoption processes in a rescue environment.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.

How to apply

Click the apply button below and complete the online application process before the closing dateMonday 23 June 2025.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Free physiotherapy advice and face to face intervention
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers