Assistant Manager - Bristol

Five Guys; Bristol; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading burger restaurant in Bristol is seeking a hands-on leader to assist the General Manager in driving store performance and delivering excellent customer service. Candidates should have experience in team leadership, a passion for the restaurant industry, and a desire for career growth. This role offers a competitive bonus scheme, substantial benefits, and opportunities for further advancement within the company.

Benefits

Achievable bonus scheme

High Performer Awards

Free meals during shifts

33 days paid holiday

Long service rewards

Access to wellbeing support

Qualifications

• Hands-on leadership experience in the restaurant industry.
• Ability to inspire and coach a team to achieve profitability.
• Strong customer service orientation.

Responsibilities

• Assist the General Manager with restaurant results.
• Lead and inspire the restaurant team.
• Support Shift Managers to ensure customer satisfaction.

Job description

Overview

We\'re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we\'ve stuck to the same \"perfect and serve\" philosophy since our family business began in 1986.

Responsibilities

• Assist the General Manager and share responsibility for the restaurant\'s results by leading, inspiring and coaching the team to deliver profitability and optimise all sales opportunities while delivering excellent customer service.
• Demonstrate leadership, coaching and direction and bring our values to life for the team and customers.
• Support Shift Managers and Crew to deliver perfect burgers and fries and provide an above-and-beyond experience.
• Create an awesome working environment where people are happy to come to work and have fun, while ensuring every customer is delighted with their order and Five Guys experience.
• Deal with complaints promptly in an open and honest way.
• Lead from the front; be hands-on on the line and on the floor with customers.
• Support the General Manager and deliver store results with full ownership of the P&L, driving sales while controlling costs.
• Run day-to-day operations while considering long-term plans and always lead with our values.
• Develop the team to ensure a strong talent pipeline.

Career progression

If you are ambitious and want to grow, we provide support and the right tools to build a career with us. The next step could be a Deputy General Manager or General Manager, leading to a future as an Area Trainer, District Manager or a role in the Support Office.

Benefits and incentives

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards – £500 at 5 years, £1,000 at 10 years
• 33 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• Access to Wage Stream (financial wellbeing app)

Other perks

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – \"Fry Cup\" and \"Olympics\"
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us
• Enhanced Maternity & Paternity Leave
• Pension scheme