Enable job alerts via email!

Assistant Manager, Branch Support – £16k Basic £18k OTE

Recruitment Avenue

Nottingham

On-site

GBP 16,000 - 18,000

Full time

11 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player is seeking an experienced Assistant Manager to lead a dynamic customer service team in Nottingham. This role involves managing daily operations, training staff, and ensuring exceptional service delivery to clients. The ideal candidate will possess strong management skills and thrive in a fast-paced environment, motivating their team to achieve targets. Join a vibrant workplace that values growth and teamwork, where your contributions will make a significant impact on service excellence and client satisfaction. If you're ready to take on a rewarding challenge, this opportunity is perfect for you.

Proven management experience in a customer service environment.
Strong communication skills and ability to motivate teams.

Manage daily call volumes and performance of the team.
Conduct training and development for team members.
Handle complaints and assist with recruitment.

Management experience

Office experience

Communication skills

Ability to motivate

Ability to cope under pressure

Job Title – Assistant Manager, Branch Support

Sector – Property

Job Location – Nottingham

Contract/Hours – Permanent, Full Time. Based on 37.5 hours (flexi working 7 days per week).

Salary and benefits – £16k basic with a £18k OTE

Our client is currently seeking an experienced Assistant Manager to join a buzzing inbound customer service team, supporting a growing phone based team in delivering an exceptional service to existing clients.

Responsibilities –

First direct line manager of team
Manage daily call volumes
Performance management
Training – developing skills of your team
Contribute to monthly reviews
Handling complaints
Rota Management
Assist with recruitment.

Key Skills/Experience Needed:

Management experience
Office experience or contact centre/target driven environment
Able to motivate and cope well under pressure
Great communication skills

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Assistant Manager, Branch Support – £16k Basic £18k OTE

Recruitment Avenue

Nottingham

On-site

GBP 16,000 - 18,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Job description