Assistant Manager - Bowling Hospitality Centre - Oxford

Flow Recruitment; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading leisure company as an Assistant Manager, where you'll oversee customer experience and team operations. With a focus on delivering top-notch service and achieving financial targets, this role offers a dynamic work environment and opportunities for career development.

Benefits

40-hour contract with extra pay for additional shifts

30% discount on food and drinks

Monthly vouchers for free bowling or golf

28 days holiday, increasing with service

Enhanced family leave benefits

Employee Assistance Programme

Flexible working arrangements

Qualifications

• Minimum of twelve months’ management experience in a customer-facing environment.
• Passion for customer service and ability to inspire teams.
• Willingness to work nights and weekends.

Responsibilities

• Coach and mentor the team on shift.
• Ensure the centre maintains high service standards.
• Assist the General Manager with operations.

Skills

Customer Service

Team Leadership

Ambition

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you seeking a business that is financially stable with exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the heart of the customer and team experience, ensuring your centre maintains the highest standards and service in the industry.

The role is varied, exciting, and challenging. Your responsibilities will include coaching and mentoring the team on shift, and ensuring the centre is a safe and enjoyable environment for customers. You will be actively involved in all areas of the busy centre.

In our client's fast-paced, dynamic environment, Assistant Managers are trained across all areas of the centre to support effective business operations. You will assist the General Manager with back-of-house duties and manage front-of-house operations. You will also be responsible for achieving financial targets and service standards.

To be successful, you should have:

• A minimum of twelve months’ management experience in a fast-paced, customer-facing environment, ideally within leisure, hospitality, or retail industries.

• A passion for customer service.

• Evidence of inspiring and developing large teams.

• Willingness to work nights and weekends.

• Ambition for success.

Join our client as an Assistant Manager, and in return, you’ll get:

• An excellent salary plus the opportunity to earn an extra £1 per hour, paid monthly as part of our bonus scheme.

• A 40-hour contract, with additional pay for extra shifts.

• The chance to earn an outperformance bonus, sharing in centre profits upon hitting targets – paid biannually.

• 50% off food when working.

• Optional pension plan.

• 28 days holiday, increasing with service up to five days.

• One weekend off in four.

• Ongoing training and career development opportunities.

• Monthly vouchers for free bowling or golf games.

• 30% discount on food and drinks for you and up to five friends.

• Access to our Employee Assistance Programme (EAP) for you and your family.

• Well-being training to support your workplace health.

• Option to join the healthcare cash plan.

• Long service awards.

• A £15 donation to Barnardo’s upon completing your induction.

• Enhanced maternity, paternity, adoption, and shared parental leave benefits.

• Flexible working arrangements to support work-life balance.