Assistant Manager - Bowling Hospitality

Flow Sports Personnel Ltd; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly motivated Assistant Manager to join their dynamic team. In this role, you will be pivotal in enhancing customer experiences and leading a dedicated team in a fast-paced environment. With responsibilities ranging from coaching staff to managing operations, this position offers an exciting opportunity for career growth. You will enjoy a competitive salary, bonuses for performance, and a variety of perks that promote work-life balance and personal development. If you're passionate about customer service and ready to take your career to the next level, this role is perfect for you.

Benefits

Monthly bonus scheme

40-hour contract

Outperformance bonus

50% off food while working

Optional pension plan

28 days holiday

Additional holiday with service

Ongoing training and development

Free bowling/golf game vouchers

30% discount off food and drink

Qualifications

• Minimum of 12 months' management experience in a fast-paced environment.
• Passionate about customer service and team development.

Responsibilities

• Coaching and mentoring the team to ensure high service standards.
• Delivering financial targets and maintaining a safe environment.

Skills

Management experience

Customer service

Team development

Ambition for success

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands-on across all areas of the busy centre.

Within our client's fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

1. a minimum of twelve months' management experience in a fast-paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
2. be passionate about customer service
3. evidence of inspiring and developing large teams
4. be willing to work nights and weekends
5. have ambition for success

Join our client as an Assistant Manager, in return you'll get:

1. an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
2. 40-hour contract, plus additional pay for any extra shifts you work
3. the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
4. 50% off food when you are working
5. optional pension plan
6. 28 days holiday
7. earn additional days holiday with length of service, up to five days
8. one in four weekends off
9. ongoing training and development, with the opportunity to fast track your career
10. free bowling / golf game vouchers every month
11. 30% discount off food and drink for you and up to five friends
12. access to our clients Employee Assistance Programme (EAP) for you and your family
13. well-being training to support you in the workplace
14. opportunity to join the healthcare cash plan
15. financial long service awards
16. a £15 donation to Barnardo's when you complete your induction
17. enhanced maternity, paternity, adoption, and shared parental leave benefits
18. flexible working, allowing you to have the perfect work-life blend