Assistant Manager - Bowling Hospitality

Flow Sports Personnel Ltd; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Manager in a vibrant and growing business. This role places you at the heart of the customer experience, where you will lead and inspire a dedicated team in a fast-paced environment. You will ensure that the centre maintains top-notch standards while delivering exceptional service. With a focus on coaching and operational excellence, you will play a vital role in achieving financial targets and fostering a fun atmosphere for both customers and staff. Join a company that values your development and offers numerous perks, including bonuses and discounts, while enjoying a flexible work-life balance.

Benefits

Monthly Bonus Scheme

40-hour Contract

Outperformance Bonus

50% Off Food

Optional Pension Plan

28 Days Holiday

Ongoing Training and Development

Free Bowling/Golf Game Vouchers

Employee Assistance Programme

Flexible Working

Qualifications

• Minimum of 12 months management experience in customer-facing roles.
• Passionate about delivering exceptional customer service.

Responsibilities

• Coaching and mentoring the team to ensure high service standards.
• Supporting the General Manager with operational duties.

Skills

Management Experience

Customer Service Passion

Team Development

Flexibility to Work Nights/Weekends

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift to ensuring the centre is a safe and fun environment for customers. You will be hands-on across all areas of the busy centre.

Within our client's fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

1. a minimum of twelve months' management experience in a fast-paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
2. be passionate about customer service
3. evidence of inspiring and developing large teams
4. be willing to work nights and weekends
5. have ambition for success

Join our client as an Assistant Manager, in return you'll get:

1. an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
2. 40-hour contract, plus additional pay for any extra shifts you work
3. the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
4. 50% off food when you are working
5. optional pension plan
6. 28 days holiday
7. earn additional days holiday with length of service, up to five days
8. one in four weekends off
9. ongoing training and development, with the opportunity to fast track your career
10. free bowling / golf game vouchers every month
11. 30% discount off food and drink for you and up to five friends
12. access to our clients Employee Assistance Programme (EAP) for you and your family
13. well-being training to support you in the workplace
14. opportunity to join the healthcare cash plan
15. financial long service awards
16. a £15 donation to Barnardo's when you complete your induction
17. enhanced maternity, paternity, adoption, and shared parental leave benefits
18. flexible working, allowing you to have the perfect work-life blend