Assistant Manager - Bobbi Brown - Full Time - Selfridges, London

The Estée Lauder Companies Inc.; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking an inspirational Assistant Counter Manager to lead our store team, supporting the Store Manager to coach and develop Sales Associates to hit sales, service, and operational targets.

Candidates should have proven supervisory and retail operations skills, with a passion for coaching others to reach their full potential within a prestige beauty environment. A competitive remuneration and benefits package is offered.

Qualifications

• Proven retail experience, preferably cosmetics.
• Inspiring, authentic, personalized customer service.
• Experience supervising with coaching/mentoring to achieve sales and service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and events.

Responsibilities

• Support the Store Manager to lead and develop our Sales Associates to achieve sales, service and operational targets.
• Provide coaching to team to drive performance and customer satisfaction.
• Ensure smooth store operations, including inventory checks and cash handling during shifts.

Skills

Customer service

Coaching/mentoring

Retail operations

Tools

Retail POS software

Microsoft Office

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment
• Previous experience with retail point⁃of⁃sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview