Assistant Manager - Basingstoke

Hollywood Bowl Group; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading entertainment group as an Assistant Manager, where you will lead a team in a vibrant leisure environment. Your role will involve coaching team members, optimizing customer experience, and achieving operational goals while enjoying generous benefits such as a bonus scheme and health support.

Benefits

40-hour contract with additional pay for extra shifts

50% off food when working

28 days holiday plus additional with length of service

Access to Team Member Support Programme

Healthcare cash plan

Long service awards

Monthly free game vouchers

A donation to charity upon completing induction

Enhanced parental leave benefits

Qualifications

• Experience in management, preferably in leisure, hospitality, or retail.
• A passion for customer service and experience inspiring large teams.
• Willingness to work nights and weekends.

Responsibilities

• Support the effective operation of the centre and foster team positivity.
• Coach and mentor the team while managing front-of-house operations.
• Achieve centre goals and financial targets alongside the General Manager.

Skills

Customer service

Team development

Management

Job description

Assistant Manager - Basingstoke

Are you a highly motivated, engaging manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you seeking a business that is financially stable and has exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager. In return, you’ll get:

• The opportunity to earn an extra £1 per hour, paid monthly, as part of our bonus scheme
• The chance to earn a centre outperformance bonus
• A 40-hour contract, with additional pay for extra shifts
• 50% off food when working
• Optional pension plan
• 28 days holiday plus additional days with length of service
• Access to our Centre Manager in Training programme and apprenticeships
• Monthly free game vouchers
• 30% discount on food and drink for you and up to five friends
• Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
• Healthcare cash plan
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced parental leave benefits

The What...

Joining Hollywood Bowl Group as an Assistant Manager includes a thorough induction to prepare you for success, covering all areas of the centre, including lanes, bar and diner, and amusements.

In our fast-paced environment, you will support the effective operation of the centre, foster fun and positivity within the team, and enhance the customer experience.

Your responsibilities will include coaching and mentoring the team, managing front-of-house operations, and supporting the General Manager in achieving centre goals and financial targets. You will ensure the centre maintains high standards and provides a safe, fun environment for customers.

To be successful, you will have:

• Management experience, preferably in leisure, hospitality, or retail
• A passion for customer service
• Experience inspiring and developing large teams
• Willingness to work nights and weekends
• A drive for success

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our IPO in 2016, we have expanded to 74 UK centres and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity and inclusion, fostering an environment of equal opportunity, and believe a diverse workplace makes us stronger and more competitive.