Assistant Manager - 40 Hours - Sweaty Betty

Sweaty Betty; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Manager to support the Store Manager in delivering exceptional customer experiences and driving sales. This role offers growth opportunities and requires a passion for retail and leadership skills.

Benefits

Clothing allowance

Training & development

Quarterly bonuses

60% discount on merchandise

Pro-rated holiday entitlement

Referral bonuses

Season Ticket Loan

Access to Retail Trust

Budget for fitness classes

Health Cash Plan (post-probation)

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred.

Responsibilities

• Motivate and engage your team to embody brand values.
• Deliver outstanding customer service to ensure satisfaction.
• Assist in driving sales and maintaining standards.

Skills

Leadership

Adaptability

Customer Service

Education

High School diploma or equivalent

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, as well as a robust infrastructure, Wolverine Worldwide is dedicated to advancing its diverse brand portfolio, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our continued success is driven by our mission: to empower, engage, and inspire our consumers every step of the way.

As an Assistant Manager, you will be a key support to the Store Manager, resolving issues, innovating in store operations, and leading a motivated team to deliver memorable customer experiences. This role offers opportunities for growth within the company and is ideal for individuals eager to learn about retail management and develop their leadership skills.

Key Responsibilities

1. Be a role model - Motivate and engage your team to embody brand values daily, fostering an inclusive and positive work environment that celebrates success.
2. Deliver outstanding customer service - Demonstrate exemplary behaviors to ensure customer satisfaction.
3. Assist in driving sales - Support sales initiatives, maintain standards, and ensure policy compliance.
4. Communicate effectively - Maintain relationships across the business, with customers, and community partners.
5. Collaborate on marketing - Partner with the Store Manager to develop engaging marketing ideas.
6. Manage stock and visual merchandising - Oversee stock levels and ensure visual standards are met, contributing to store KPIs.
7. Educate and advise - Act as a product expert, training your team and assisting customers.
8. Foster a supportive environment - Promote teamwork, accountability, and inclusivity.
9. Support store operations - Assist with opening/closing, cash handling, stock control, and store maintenance.
10. Create memorable customer experiences - Provide authentic service that leaves a lasting impression.
11. Ensure policy compliance - Follow health and safety and other company policies.

Knowledge, Skills, and Abilities Required

• Experience in a fast-paced, customer-facing environment
• Leadership or supervisory experience preferred but not essential
• Adaptability and flexibility
• Availability to work mornings, evenings, weekends, and holidays
• Passion for our brands
• Self-motivated and ambitious to exceed targets
• Ability to manage multiple tasks under pressure

Working Conditions

• Retail environment

US Candidates Only

• Compliance with company policies including EEO/AA
• High School diploma or equivalent

The Extras

• Clothing allowance
• Training & development
• Quarterly bonuses
• 60% discount on merchandise
• Pro-rated holiday entitlement
• Referral bonuses
• Season Ticket Loan
• Access to Retail Trust
• Budget for fitness classes
• Sample sales access
• Health Cash Plan (post-probation)
• Enhanced Family Leave
• Cycle to work & Buzz bike schemes

Our DEI Commitment

We are committed to creating a diverse, equitable, and inclusive culture. We celebrate diversity, embody inclusion, and strive for equitable opportunities. Our DEI mission is to embed these values at the heart of our business, fostering a culture of belonging where everyone can be their authentic selves. We are on a continuous journey to improve and are dedicated to listening, learning, and acting to make meaningful change. We stand for equality and inclusion across all aspects of our work and community.