assistant manager 37.5hr

TN United Kingdom; Bromley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Store Manager to drive retail excellence and sales results. In this dynamic role, you will partner with the Store Manager to ensure exceptional customer experiences while overseeing both front and back of house operations. Your leadership will inspire the team to meet performance targets and foster customer loyalty. If you are passionate about beauty and possess strong relationship-building skills, this opportunity offers a chance to make a significant impact in a vibrant retail environment.

Qualifications

• Experience in customer service and beauty environments with sales targets.
• Proven success in leading and motivating teams to drive sales.

Responsibilities

• Coach the team to achieve exceptional customer service standards.
• Oversee store operations and maintain efficiency on the shop floor.

Skills

Customer Service

Sales Management

Team Leadership

Problem Solving

Communication Skills

IT Skills

Job description

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With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer-focused store experience daily. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery - Retail-related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to learn and use internal systems and analyze performance to help manage the store's commercial aspects. In the ever-changing retail world, we need people who can monitor and manage change. Our Assistant Store Managers must help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident in coordinating between customers, the team, and the manager. Full knowledge of the beauty market, our competitors, and a passion for our products are essential.

Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager, and quick to resolve issues. We are looking for flexible and responsible role models capable of attracting, retaining, and growing talent that reflects the brand.

What we look for

• Experience working in a customer service and/or beauty environment with sales and service targets
• Working knowledge of shop operation processes
• Proven success in driving sales by leading and motivating a team
• The ability to solve problems promptly
• Willingness to work flexible hours, including holidays, nights, and weekends
• Good IT skills
• Outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday

Talent Drivers

Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose

Your role in a nutshell

With your enthusiasm for our brand and belief in our business approach, you will share responsibility with the Store Manager to drive retail excellence and sales results.