Assistant Manager

The Inn Collection Group; Harrogate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Extra paid holiday for birthday

Development program: Lead-Inn

Paid breaks

50% off food

£1 stays in Jan-Feb-Mar

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast for loved-1

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group’s Harrogate inn on Parliament Hill is looking for an Assistant Manager to support the General Manager, lead the team and ensure our guests feel at home from the moment they arrive.

You will oversee day-to-day operations, work with Chefs and suppliers, manage stock takes and accounts, and be hands-on to deliver warm, efficient service in a fast-paced setting.

Qualifications

• Strong people leadership and team motivation skills.
• Excellent guest service orientation and problem solving.
• Solid understanding of hospitality operations and standards.

Responsibilities

• Support the General Manager in leading the team and daily operations.
• Oversee daily duties, ensure service standards and guest satisfaction.
• Coordinate with Chefs and suppliers; manage stock takes and accounts.
• Be hands-on and approachable, leading by example to foster a positive atmosphere.
• Handle occasional sleepovers and guest responses as needed.

Skills

Team leadership

Customer service

Hospitality

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles.