Assistant Manager

The Fragrance Shop; York; On-site; GBP 22,000 - 30,000; Full time

Job summary

A retail company specializing in fragrances is seeking an enthusiastic Assistant Manager to support store operations. The role involves managing retail targets, training team members, and providing excellent customer service. Candidates should have prior retail management experience and demonstrate strong communication skills. If you're passionate about retail and enjoy working in a dynamic environment, this position may be for you!

Qualifications

• Previous retail management experience required.
• Excellent customer service skills necessary.
• Confidence and personality to engage with customers.

Responsibilities

• Support Store Manager with retail targets.
• Open and close the store safely.
• Train and empower team consultants.
• Deliver excellent customer service.
• Resolve customer queries effectively.
• Ensure products are well presented.

Skills

Retail management experience

Strong communication skills

Customer service focused

Sales ability

Teamwork

Job description

The Fragrance Shop are on the lookout for an enthusiastic, motivated and reliable Assistant Manager to join our team. Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development. We are extremely passionate about our products and ensuring our customers receive the highest level of customer service. Our employees are trained to offer the very best expertise and knowledge within the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you! As an Assistant Manager at The Fragrance Shop, you will be responsible for;

• Supporting your Store Manager with the achievement of retail store targets
• Open and close the store and are responsible at that point for ensuring that the store trades safely and legally
• Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
• Delivering sales through friendly and efficient customer service
• Take a lead role in resolving customer questions and queries.
• Following guidelines, ensure that all products are presented/displayed to their best advantage.
• Ensure that all products are correctly coded, priced and accurate POS is used.
• Ensuring our customers have a fun and enjoyable shopping experience
• Effectively matching the correct fragrance to the customer's needs
• Assisting customers with their queries using your product knowledge
• Actively promote the company and role in the local marketplace.
• Continue to develop self and role by studying relevant training materials and store information.
• Processing transactions at the till point
• Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
• Ensuring the store looks presentable and inviting to our customers
  
  You'll possess the following experience, skills and attributes;
• Need to have previous retail management experience
• Confidence and personality!
• Enjoy talking to people and be at ease approaching customers and demonstrating our products
• Fully flexible
• Adaptable with a 'can do' attitude
• Strong communication and interpersonal skills
• Customer service focused
• Possess excellent customer service skills
• Demonstrate a natural sales ability
• Be passionate about retail and fashion
• Be enthusiastic and results driven
• Enjoy working as part of a team
• Ability to operate POS system, Due to the high volume of applications that we receive, we are regrettably not able to respond to every one. If you have not heard from us within two weeks of your application, please assume that on this occasion you have not been successful.