Assistant Manager

Zachary Daniels Recruitment; Worcester; On-site; GBP 38,000; Full time

Job description

Assistant Manager | Cheltenham | Luxury Retail | Up to £38,000 + Bonus

Are you an experienced Assistant Manager with a passion for luxury retail and creating unforgettable customer experiences? We're recruiting for a renowned lifestyle brand celebrated for quality, craftsmanship, and timeless style.

This is a standout opportunity to join a beautifully curated store in Cheltenham and play a key role in delivering excellence across sales leadership, team management, and customer service excellence.

If you're ready to bring your energy, expertise, and eye for detail to a fast paced luxury retail environment, this one's for you.

Why Apply?

1. Salary up to £38,000 plus performance based bonus
2. Generous staff discount and full uniform provided
3. 25 days holiday (increasing with service) plus your birthday off
4. Enhanced maternity and paternity pay
5. Exciting opportunities to support brand events and seasonal launches
6. Career development in a growing luxury retail management setting

What You'll Be Doing:

1. Support the Store Manager across all aspects of retail management, store operations, and team performance
2. Lead with intent on the shop floor, conducting floor walks, overseeing product presentation, and coaching your team through daily trade
3. Drive results through confident sales leadership and ownership of store KPIs
4. Deliver personalised, high touch service through CRM tools and clienteling, building loyalty and encouraging repeat visits
5. Champion customer service excellence, maintaining a luxurious store ambiance from scent and lighting to styling advice
6. Proactively handle customer feedback and VIP appointments with professionalism and warmth
7. Take pride in strong visual merchandising, ensuring the store reflects current campaigns and seasonal collections
8. Play an active part in recruitment and training, onboarding and developing new talent with confidence
9. Own key operational responsibilities including scheduling, stock control, and contributing to P&L responsibility
10. Collaborate with head office and wider business functions to uphold brand standards and share feedback from the shop floor

What We're Looking For:

1. Previous Assistant Manager or senior retail experience within a luxury retail environment
2. A strong leader with excellent team management and coaching ability
3. Commercially astute with confidence in taking on P&L responsibility and driving store success
4. Passionate about service, detail, and delivering memorable moments for customers
5. Experienced in visual merchandising and elevating the in-store experience
6. Confident using CRM and clienteling tools to build long-term customer relationships
7. Involved in recruitment and training, keen to build a high performing, motivated team

If you're an ambitious Assistant Manager looking for your next step in the world of luxury retail, we'd love to hear from you.

Apply now to take the next step in your retail management journey.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

BBBH33242