Assistant Manager

Five Guys; Wokingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A popular burger chain in Wokingham is seeking an Assistant Manager to lead and inspire their team, ensuring high standards of customer service and operational excellence. The role involves hands-on leadership, managing shifts, and driving sales. Ideal candidates will have strong leadership skills and customer service experience. Competitive benefits include a bonus scheme and long service awards, making this more than just a job—it can be a career.

Benefits

Achievable bonus scheme up to 15%

33 Days paid holiday

Free burgers, fries, and shakes while on shift

Life assurance

Development opportunities for career growth

Qualifications

• Experience in leadership roles within a restaurant or similar environment.
• Ability to manage and inspire teams effectively.

Responsibilities

• Lead and coach Shift Managers and Crew.
• Ensure excellent customer service and handle complaints.
• Drive sales while controlling costs.

Skills

Hands-on leadership skills

Customer service

Job description

We're opening a brand new Drive Thru by the Reading Showcase Cinema in Winnersh, Reading, which means we are growing our family. Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction along with bringing our values to life for their team and our customers.

Responsibilities:

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• Leading from the front, you will be hands on working with the team on the line and on floor with customers
• Responsible for supporting your General Manager and delivering store results
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Running smooth day to day operations, thinking about long term plans
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline

Our values: Competitive, Enthusiastic, Family, Get It Done and Integrity

Requirements:

• People - Experienced hands-on leadership skills
• Customer service

Benefits:

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

Other Perks:

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn't just a job - it can be a career!