Assistant Manager

TN United Kingdom; Wishaw; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic individual to assist in store management. This role involves motivating a team to exceed sales targets while ensuring exceptional customer service. With a focus on operational excellence, you will engage with customers and utilize various metrics to enhance store performance. Join a forward-thinking company that values personal development and offers opportunities for career growth in the vibrant sports fashion retail sector.

Benefits

Discretionary Bonus Scheme

Staff Discount

Pension Scheme

Opportunities for personal development

Qualifications

• Strong communication skills are essential for customer service and team management.
• Proficiency in IT tools is necessary for daily operations.

Responsibilities

• Assist the Store Manager in daily operations and team motivation.
• Handle customer inquiries and ensure store KPIs are met.

Skills

Verbal Communication

Written Communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Company Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The company continues to grow both in the UK and internationally.

Our Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek team members who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth areas.

Role Overview

In this role, you will assist the Store Manager in the daily operations of the store. You will be responsible for various duties to ensure that store KPIs are met. In the Manager’s absence, you will be the first point of contact, motivating the team to drive sales, deliver exceptional customer service, and exceed targets while maintaining company standards.

Key Responsibilities

1. Provide considerate and responsible service to customers throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Ensure team members' appearance and dress standards align with company guidelines.
4. Understand and utilize the Customer Service measuring program and Customer Satisfaction Surveys.
5. Achieve and aim to exceed sales targets.
6. Interpret relevant Oracle reports effectively.
7. Utilize in-store devices to enhance team performance.
8. Analyze store dashboard metrics like Footfall, ATV, and Conversion rates.
9. Use visual techniques to attract, engage, and motivate customers to make purchases.
10. Ensure weekly briefs are completed and communicated to the team.
11. Maintain correct pricing, update price amendments, and display POS appropriately.
12. Keep merchandise displays clean and presentable at all times.

Training & Development

1. Develop internal staff and promote career progression within the group.
2. Monitor staff development through the Training and Development platform and track progress via e-assessments.
3. Assist with store recruitment, onboarding, and staff training.
4. Prioritize management development using the Trainee Management Academy.

Skills, Experience & Knowledge

• Strong verbal and written communication skills.
• Proficiency in IT tools such as Microsoft Outlook, Word, and Excel.

Employee Benefits

• Discretionary Bonus Scheme
• Staff Discount on JD Group and other brands within the organization
• Pension Scheme
• Opportunities for personal development and career growth

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Created on 26/04/2025 by TN United Kingdom