Assistant Manager

Yorkshire; Whitby; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a multi-award-winning pub company as an Assistant Manager at The Stables in Whitby. You will support the General Manager in overseeing daily operations, managing staff, and ensuring a welcoming atmosphere for guests. Ideal candidates should possess a strong background in hospitality, excellent customer service skills, and leadership abilities.

Benefits

Extra paid holiday for birthdays

50% off food at any inn

1/3 off room bookings all year round

Confidential support via Employee Assistance Programme

Tips included

Qualifications

• Strong background in food and hospitality.
• Passion for customer service.
• Ability to inspire and motivate a team.

Responsibilities

• Support the General Manager in daily operations.
• Lead and mentor the team to deliver company standards.
• Manage stock, accounts, and administrative tasks.

Skills

Customer Service

Team Leadership

Food and Hospitality

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to all staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

As an Assistant Manager, you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right in...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team.
Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn