Assistant Manager

QSRP; West Kirby; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Salary up to £31,500 pa

50% Employee discount

45 Hour contract

Online Discounts in High Street Stores

Medicash

Company Pension Plan

Cycle to Work Scheme

Refer A Friend Scheme

Job summary

Chopstix, part of QSRP, is seeking an Assistant Manager to drive performance, lead shifts and develop the team in a fast‑paced QSR environment. You will foster a culture of enthusiasm and exceptional service, motivating staff and managing daily operations with a hands‑on leadership style within a hybrid, flexible workplace.

Join us to deliver strong results across service and sales, maintain high operational standards, and lead by example while supporting the GM and shaping a positive team

Qualifications

• Previous leadership experience in a fast-paced retail, hospitality, leisure or QSR environment.
• A passion for coaching, developing and motivating others to perform at their best.
• Strong people skills with the ability to build positive relationships across the team.
• A customer-first mindset, creating great experiences and responding quickly to customer needs.
• Confidence leading shifts and making decisions in a dynamic trading environment.
• Commercial awareness with an understanding of sales, labour, costs and operational performance.
• A keen eye for operational standards, ensuring excellence in food quality, cleanliness and compliance.
• The ability to prioritise, organise and delegate effectively during busy trading periods.
• A hands-on leadership style, leading from the front and supporting the team whenever needed.
• Resilience and adaptability, remaining calm under pressure and quick to shift when priorities change.
• A strong sense of accountability and pride in delivering results.
• A commitment to developing yourself and helping others grow within the business.
• Excellent communication skills, able to engage, influence and inspire a diverse team.
• A team-first approach, working collaboratively to achieve shared goals and create a positive working environment.
• Alignment with our values: Lead the Way, Take Pride, All In Together and Quick to Shift.

Responsibilities

• Lead shifts and drive performance
• Develop and coach the team
• Deliver strong results across service and sales
• Support the GM in daily operations
• Lead from the front and be hands-on when needed

Skills

Leadership experience

Coaching & developing others

People skills

Customer-first mindset

Decision making

Commercial awareness

Operational standards

Prioritisation & delegation

Hands-on leadership

Resilience & adaptability

Accountability

Communication skills

Teamwork

Values alignment

Job description

About the company

Join QSRP: where the good growth happens

Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.

About the position

Assistant Manager

Step up, drive performance, and grow your team.

As an Assistant Manager, you'll be the heartbeat of our team, fostering a culture of enthusiasm, exceptional service, and the desire to succeed. Are you a leader who thrives in the driver's seat? A motivator? An inspirer? Join us and lead the way with full throttle energy, always being the first to try new things and shake things up.

WHO ARE WE?

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

Values

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

What do you bring

• Previous leadership experience in a fast-paced retail, hospitality, leisure or QSR environment.

• A passion for coaching, developing and motivating others to perform at their best.
• Strong people skills with the ability to build positive relationships across the team.

• A customer-first mindset, creating great experiences and responding quickly to customer needs.

• Confidence leading shifts and making decisions in a dynamic trading environment.

• Commercial awareness with an understanding of sales, labour, costs and operational performance.

• A keen eye for operational standards, ensuring excellence in food quality, cleanliness and compliance.

• The ability to prioritise, organise and delegate effectively during busy trading periods.

• A hands-on leadership style, leading from the front and supporting the team whenever needed.

• Resilience and adaptability, remaining calm under pressure and quick to shift when priorities change.

• A strong sense of accountability and pride in delivering results.

• A commitment to developing yourself and helping others grow within the business.

• Excellent communication skills, able to engage, influence and inspire a diverse team.

• A team-first approach, working collaboratively to achieve shared goals and create a positive working environment.

• Alignment with our values: Lead the Way, Take Pride, All In Together and Quick to Shift.

As an individual you are

CAN YOU?

• Infuse fun into the workplace?
• Up for late nights? We may trade until 4am on select nights in certain locations - flexibility is key!
• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?
• Support the GM in daily operations
• Lead shifts and drive performance
• Develop and coach the team
• Deliver strong results across service and sales

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate
• We care about diversity, equity and inclusion and make everyone feel equally welcomed

You also get these benefits:

PERKS THAT PACK A PUNCH!

• Salary up to £31,500 pa
• 50% Employee discount
• 45 Hour contract
• Online Discounts in High Street Stores - My Staff Shop
• Medicash
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice - via Charles Cameron
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance - Stream
• Incentive Schemes
• Refer A Friend Scheme

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

• QSRP website
• Our Company Video
• Our LinkedIn page
• O'Tacos
• Quick
• Burger King Italy and Burger King Belgium
• Chopstix
• Dunkin'
• G La Dalle

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.

Competencies

Acting with Integrity

Building and Supporting Teams

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

Inspiring and Motivating Others

Serving Customers

Teamwork