Assistant Manager

Wales; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pub company is seeking an Assistant Manager for The Swallow Falls Inn in Wales. You will support the General Manager, manage daily operations, and create a welcoming environment for guests. Ideal candidates will have a strong background in food and hospitality and a passion for customer service. This role offers a unique opportunity to work in a beautiful location and lead a dedicated team.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Confidential support through Employee Assistance Programme

Discounted room bookings

Opportunity to contribute to community through 'Give-inn back' scheme

Qualifications

• Previous experience in a management role in hospitality is preferred.
• Hands-on approach and ability to foster a collaborative atmosphere.
• Flexibility to handle administrative tasks and guest responses.

Responsibilities

• Support the General Manager in operations and hospitality tasks.
• Lead a team to uphold company standards and create a welcoming environment.
• Manage daily operations and assist in administrative tasks.

Skills

Strong background in food and hospitality

Passion for customer service

Ability to inspire and motivate a team

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, set to open in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.

You’ll Fit Right Inn

As an Assistant Manager you will
be key to supporting the General Manager in ensuring that our Inn feels like a
home away from home for our guests. Reporting directly to the General Manager,
you will play a key role in leading the team, managing daily operations, and
creating a welcoming and efficient environment for both staff and guests.

In this role, you will work
closely with the General Manager to oversee daily duties, lead a team to
deliver company standards, and manage the Inn’s day-to-day operations. You’ll
need to be hands-on and approachable, leading by example, and fostering a positive
and collaborative atmosphere. You will handle everything from managing shift
operations in our busy, fast-paced environment to conducting administrative
tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake
and ordering, handling accounts management, and being available for occasional
sleepovers and guest responses.

If you have a strong background
in food and hospitality, a passion for customer service, and the ability to
inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team.
Watch Terry’s video to learn more about our management roles.https://careers.inncollectiongroup.com/join-inn