Assistant Manager

The Boots Company PLC; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Boots Company PLC is seeking an Assistant Manager to support store leadership and ensure high quality of customer care. Ideal candidates will exhibit strong leadership and collaboration skills, fostering team performance in both retail and pharmacy sectors. Join us to lead a dedicated team while enjoying valuable benefits, inclusivity, and career advancement opportunities.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience leading a team within a customer-facing setting.
• Ability to achieve performance goals through coaching.
• Collaborative personality.

Responsibilities

• Lead team to deliver business growth through customer care.
• Conduct regular coaching and performance reviews.
• Manage retail and pharmacy operations to ensure efficiency.

Skills

Team Leadership

Customer Care

Collaboration

Job description

As an Assistant Manager, you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

• You will lead your team to deliver business growth by providing care to our customers and patients.
• You’ll be responsible for the performance and development of your team, which you will deliver through regular coaching and reviews.
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss, and meet our customers’ expectations.
• Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
• Interpret data, trends, and insights to work at pace and react to the changing needs of the customer.

As an Assistant Manager, you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

• You will lead your team to deliver business growth by providing care to our customers and patients.
• You’ll be responsible for the performance and development of your team, which you will deliver through regular coaching and reviews.
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss, and meet our customers’ expectations.
• Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
• Interpret data, trends, and insights to work at pace and react to the changing needs of the customer.

What you’ll need to have

• Experience leading a team within a customer-facing setting.
• An understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-centered environment.

It would be great if you also have

• Experience working within community pharmacy.
• Confidence with navigating and embracing new technology.

Our benefits

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting parents.
• Flexible benefits scheme.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.

We are open to discussing part-time and job share options during the application process. If you require additional support, we are happy to provide reasonable adjustments to help you perform at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location, you may need to submit a DBS, PVG, or an Access NI Check.

Boots is a Ban the Box employer and will consider applicants with criminal convictions on a case-by-case basis.

Check out our FAQs on searching for jobs, applications, interviews, and other common questions.

At Boots, care is at the heart of everything we do. Discover how we support you to achieve your goals, how we’re creating an inclusive environment, and explore our benefits.