Assistant Manager

Halfords; Uxbridge; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

5.6 weeks' annual leave

Health & wellbeing benefits

Employee discounts

Job summary

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing workshop duties with frontline sales and customer service to drive profitability and a superb customer journey.

The role requires hands-on experience in vehicle maintenance or equivalent management experience, with focus on coaching, workshop operations, compliance, and delivering outstanding customer outcomes.

Qualifications

• Experience coaching and developing colleagues on the job.
• Hands-on mechanic or management experience in similar environments.
• Solid understanding of workshop operations and vehicle maintenance.

Responsibilities

• Split time between the workshop with technicians and assisting the Centre Manager with daily sales and customer service.
• Drive profitability with a focus on the customer journey.
• Lead and coach team to deliver high levels of customer satisfaction.

Skills

Customer service leadership

Coaching & development

Communication

Time management

IT proficiency

Driving licence

Team leadership

Education

Level 2 Light Vehicle Maintenance (or equivalent)

Level 3 Light Vehicle Maintenance (or equivalent)

Tools

Diagnostics tools

Workshop equipment

Job description

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £43,193
• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in‑house systems
• Strong organisational and time management skills
• Full, valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

• Comprising a base salary of £31,587 - £34,093
• An uncapped monthly bonus scheme with average additional earnings of £9,100 per year.
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply.

Benefits Include:

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.