Team Leader

Costa Coffee; Gateshead; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

STAR rewards, exchange your points on

Free handmade drinks plus 50% discount

Wellbeing support with Employee Assist

Individual training plan

Opportunity to develop into different

Job summary

Costa Coffee by Sim Trava in Gateshead is seeking a motivated Team Leader to drive day-to-day operations and lead the store team. You’ll manage shifts, help with stock, training, and delivering great customer experiences while upholding health & safety standards.

We offer 30 hours per week, starting pay £13.43 per hour, and a range of rewards including STAR points, free drinks, and staff discounts. Join a growing team that values development and progression within Sim Trava.

Qualifications

• Proven team leadership experience in a fast-paced environment.
• Reliability to open and close the store safely and on time.
• Desire to take on responsibility and progress in your career.
• Excellent communication skills and a can-do attitude.

Responsibilities

• Take the lead on shifts to support the team.
• Deploy team members to maximize talent.
• Train and develop Baristas and team members.
• Support with campaigns and product rollouts.
• Drive high standards in drinks quality and store walkthroughs.

Skills

Team leadership

Reliability

Communication

Customer service

Store operations

Job description

• 6 Trinity Square, Gateshead, NE8 1AG, UK

At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee.

Sim Trava is a family run business on the hunt for hardworking, ambitious, happy, and loyal people to join our team, if that sounds like you, you’re probably just what we’re looking for.

We want to recruit people that are proud to work for us, because a happy team equals happy customers. We know that our people are the most important part of our business, so we strive to create a working environment that rivals some of the biggest and best brands out there.

A bit about the role

As a Team Leader, you’ll have experience of leading a team. You’ll get involved with day-to-day operations, stock ordering, merchandising, health & safety, and most importantly engaging the stores team to exceed our customers expectations.

• Taking the lead on shifts to support the team.
• Deploying team members, making the most of people’s talents to ensure that they’re in the right place at the right time.
• Training and developing new Baristas and existing team members.
• Supporting with the roll out of new campaigns and products, ensuring that the team can hit the ground running.
• Driving high standards every shift, whether that’s through the quality of our handmade drinks, or a store walk through to see how you can make our customers visit even better.

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Team Leader?

• Reliability to open and close the store safely and on time.
• Team leadership experience in a fast-paced environment.
• Desire to take on responsibility, and progress in your career.
• Ability to stay calm under pressure and prioritise tasks and duties.
• Fantastic communication skills.
• Flexible approach and can-do attitude, each day offers exciting new challenges.

30 hours

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Starting pay of £13.43 per hour.
• STAR rewards, exchange your points on our online shopping platform.
• More Star points awarded on your birthday, work milestone, promotion or just because you went above and beyond.
• Free handmade drinks plus 50% discount on food and bottled drinks while at work.
• Wellbeing support with Employee Assistance Program.
• Commitment to you and your Individual training, a plan tailored to your requirements.
• Encouragement to develop into different roles within Sim Trava.

Sim Trava was formed in 2005 by Simon and Tracy Vardy from the basement of their Altrincham home, and their first store opened that same year on October 17th in Northwich, Cheshire. The original plan was to open 5 stores in 5 years, however that milestone was achieved much sooner and by 2010 we had 10 Costa Coffee stores in and around the Cheshire/Manchester area.

Fast forward to 2021 when we celebrated our 40th new store opening in Fallowfield, Manchester. Following this Sim Trava was honoured to be selected to be the first franchise to purchase existing stores from equity. We acquired 17 stores, located across the Preston, Blackpool, and Southport region. In 2025 Sim Trava expanded again with the purchase of 21 existing stores from a franchise partner bringing our store count to 80, and we have no plans to slow down.

For any reasonable adjustments and general queries please [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• 6 Trinity Square, Gateshead, NE8 1AG, UK