Assistant Manager

Starbucks Coffee Company; Tankerton; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Training & Starbucks Global Academy

30% partner discount

Life assurance

Employee assistance program

Perks at Work discounts

Home Sweet Loan

Job summary

Starbucks is hiring an Assistant Manager to lead a busy store, drive exceptional customer experiences and deliver commercial results. You will run shifts, develop the team, and ensure KPI targets for labour, waste and sales are met while upholding brand standards.

You’ll train partners, embed new product launches, and maintain health and safety compliance. The role offers competitive pay, comprehensive training, and benefits including holiday entitlement, discounts, and financial support.

Qualifications

• Experience leading a team in fast-paced retail or hospitality.
• Proven ability to translate metrics into actionable improvements.
• Strong customer-focused mindset and leadership presence.

Responsibilities

• Lead shifts to deliver commercial results and excellent customer experience.
• Own KPI targets including labour, waste and sales performance.
• Coach and develop partners, observe performance and provide feedback.

Skills

People leadership

Customer service

Retail/hospitality

KPI tracking

Coaching

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for successTaking ownership of our KPIs including labour efficiency, waste reduction, and sales performanceEnsuring shift deployment meets planned roles and routines, adjusting to optimise customer experienceObserving partner performance, coaching and providing feedbackRecognising and celebrating partner achievements during and after shiftsActing as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shiftEnsuring brand and operational standards are consistently met or exceededUsing financial and operational data to make informed decisions that improve shift performanceTraining and coaching partners to deliver consistent quality, efficiency, and service excellenceLeading and embedding new initiatives and product launches at store levelMaintaining compliance with health & safety, food safety and security standardsGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.As an Assistant Manager at Starbucks, you’ll play a vital role in delivering outstanding commercial results and customer experiences. You’ll run shifts with confidence and clarity, taking full ownership for operational standards, partner engagement, and key performance indicators.This is a leadership role with clear accountability for specific store results and an active pathway toward Deputy Store Manager/Store Manager.To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for successTaking ownership of our KPIs including labour efficiency, waste reduction, and sales performanceEnsuring shift deployment meets planned roles and routines, adjusting to optimise customer experienceObserving partner performance, coaching and providing feedbackRecognising and celebrating partner achievements during and after shiftsActing as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shiftEnsuring brand and operational standards are consistently met or exceededUsing financial and operational data to make informed decisions that improve shift performanceTraining and coaching partners to deliver consistent quality, efficiency, and service excellenceLeading and embedding new initiatives and product launches at store levelMaintaining compliance with health & safety, food safety and security standardsGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.In return, we’ll offer you a competitive starting salary and benefits that include:28 days holiday a year (including Bank Holidays)Free drinks and one item of food when you’re on shiftBean stock options for all partners (own part of Starbucks!)Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandiseDiscounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platformLife assuranceHome Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)A free 24/7 Employee Assistance Programme available to you and your familyRecognition schemes and monetary awards for long service, WOWing customers and your fellow PartnersGreat long-term career opportunities in store and support centerSo, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.What is our process?Application > CV review > first stage interview > second stage interview > offer and onboarding.Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.In return, we'll offer you a competitive salary of:£13.65 per hour (base rate)£14.35 per hour (London Zone 2)£14.65 per hour (London Zone 1)Along with 28 days’ holiday a year (including Bank Holidays) and benefits that include:Free Starbucks beverages and one item of food when you’re on shiftBean stock options for all partners (free shares, own part of Starbucks!)Comprehensive training (including coffee knowledge of course!) and access to Starbucks Global Academy our online learning platform to help continuously develop yourselfA free bag of coffee each week plus 30% partner discount on food, beverages, and merchandiseDiscounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platformLife assuranceHome Sweet Loan - Interest-free loans that can be paid back over 12 months to help pay your rental depositA free 24/7 Employee Assistance Programme available to you and your familyRecognition schemes and monetary awards for long service, WOWing customers and your fellow PartnersGreat long-term career opportunities in store and support centreSo, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.What is our process?Application > CV review > interview and in store experience > offer and onboarding.Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.*At Starbucks, you’re more than an employee.