Assistant Manager

Starbucks Coffee Company; South Ockendon; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Free drinks & meals on shift

Bean stock options

Comprehensive training

Global Academy access

Free bag of coffee weekly

Partner discounts

Life assurance

Employee assistance program

Résumé du poste

Starbucks Coffee Company in the United Kingdom seeks an Assistant Manager to lead store operations and a team, delivering exceptional customer experiences while driving commercial results. You will own KPIs, mentor partners, and manage shifts with a focus on operational excellence.

The role requires experience in a fast-paced retail or hospitality setting, strong leadership, and a growth mindset. You will work with store leadership to execute initiatives, training, and brand standards across all

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Strong customer service focus with ability to drive KPI.
• Proven ability to translate metrics into actions and coach partners.

Responsabilités

• Lead shifts to deliver commercial results and a world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment and routines optimise customer experience; coach and recognise partners.
• Act as duty manager and maintain brand and operational standards.

Connaissances

Team leadership

Customer service

Retail management

Communication

Growth mindset

Description du poste

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for successTaking ownership of our KPIs including labour efficiency, waste reduction, and sales performanceEnsuring shift deployment meets planned roles and routines, adjusting to optimise customer experienceObserving partner performance, coaching and providing feedbackRecognising and celebrating partner achievements during and after shiftsActing as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shiftEnsuring brand and operational standards are consistently met or exceededUsing financial and operational data to make informed decisions that improve shift performanceTraining and coaching partners to deliver consistent quality, efficiency, and service excellenceLeading and embedding new initiatives and product launches at store levelMaintaining compliance with health & safety, food safety and security standardsGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for successTaking ownership of our KPIs including labour efficiency, waste reduction, and sales performanceEnsuring shift deployment meets planned roles and routines, adjusting to optimise customer experienceObserving partner performance, coaching and providing feedbackRecognising and celebrating partner achievements during and after shiftsActing as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shiftEnsuring brand and operational standards are consistently met or exceededUsing financial and operational data to make informed decisions that improve shift performanceTraining and coaching partners to deliver consistent quality, efficiency, and service excellenceLeading and embedding new initiatives and product launches at store levelMaintaining compliance with health & safety, food safety and security standardsGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.In return, we’ll offer you a competitive starting salary and benefits that include:28 days holiday a year (including Bank Holidays)Free drinks and one item of food when you’re on shiftBean stock options for all partners (own part of Starbucks!)Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandiseDiscounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platformLife assuranceHome Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)A free 24/7 Employee Assistance Programme available to you and your familyRecognition schemes and monetary awards for long service, WOWing customers and your fellow PartnersGreat long-term career opportunities in store and support centerSo, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.What is our process?Application > CV review > first stage interview > second stage interview > offer and onboarding.Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.In return, we’ll offer you a competitive starting salary and benefits that include:28 days holiday a year (including Bank Holidays)Free drinks and one item of food when you’re on shiftBean stock options for all partners (own part of Starbucks!)Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandiseDiscounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platformLife assuranceHome Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)A free 24/7 Employee Assistance Programme available to you and your familyRecognition schemes and monetary awards for long service, WOWing customers and your fellow PartnersGreat long-term career opportunities in store and support centerSo, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.What is our process?Application > CV review > first stage interview > second stage interview > offer and onboarding.Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.