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Assistant Manager

Hollywood Bowl Group Plc

Swindon

On-site

GBP 25,000 - 35,000

Full time

15 days ago

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Job summary

An established industry player is seeking a highly motivated Assistant Manager to enhance the customer experience in a dynamic environment. In this role, you will lead a vibrant team, ensuring operational excellence and a fun atmosphere for guests. With a focus on coaching and mentoring, you'll play a key role in achieving business goals while fostering a positive workplace culture. Join a company committed to growth and diversity, where your contributions will be valued as you help shape memorable experiences for families and friends. This is an exciting opportunity to develop your career in a thriving organization with ambitious plans for expansion.

Benefits

Monthly bonus scheme
50% off food when working
28 days holiday
Free games vouchers
Team Member Support Programme
Healthcare cash plan
Enhanced parental leave benefits
Financial long service awards
Charity donation upon induction

Qualifications

  • Management experience in leisure, hospitality, or retail is essential.
  • A passion for customer service and team development is crucial.

Responsibilities

  • Coaching and mentoring the team for exceptional front-of-house operations.
  • Supporting the General Manager to achieve financial targets and goals.

Skills

Management experience
Customer service
Team development
Willingness to work nights and weekends
Desire for success

Job description

About The Role

Are you a highly motivated, engaging manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager, in return you'll get:

  1. The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
  2. The opportunity to earn a centre outperformance bonus
  3. A 40-hour contract, plus additional pay for any extra shifts you work
  4. 50% off food when you are working
  5. Optional pension plan
  6. 28 days holiday & additional days holiday with length of service
  7. Access to our in-house Centre Manager in Training programme and apprenticeships
  8. Free games vouchers every month
  9. 30% discount off food and drink for you and up to five friends
  10. Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
  11. The opportunity to join our healthcare cash plan
  12. Financial long service awards
  13. A £15 donation to our dedicated charity partner when you complete your induction
  14. Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

To Be Successful You Will Have

  1. Management experience, ideally within the leisure, hospitality, or retail industry
  2. A passion for customer service
  3. Evidence of inspiring and developing large teams
  4. A willingness to work nights and weekends
  5. Desire for success

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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