Assistant Manager

Starbucks Coffee Company; Sunderland; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Global Academy access

Employee discounts

Job summary

Starbucks Coffee Company is seeking an Assistant Manager to lead store operations in a fast-paced retail environment. You will drive commercial results, coach partners, and manage KPIs while delivering exceptional customer experiences.

As part of the store leadership team, you will own shift performance, deploy teams, and implement new initiatives. A growth mindset and strong leadership are essential to thrive in this role.

Qualifications

• Experience leading a team in a dynamic, fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and improve shift performance.
• Strong customer service focus with leadership presence on the shop floor.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shift deployment aligns with planned roles and routines.
• Coach partners, provide feedback, and recognise achievements.
• Act as duty manager during shifts and uphold brand standards.
• Use financial and operational data to improve performance.
• Train and coach partners to deliver consistent quality and service.
• Lead new initiatives and product launches at store level.
• Maintain health, safety and security standards.

Skills

Leadership

Team management

Customer experience

Commercial acumen

KPI tracking

Job description

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We've got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do.

As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career.

The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you'll be setting the example and leading from the front with on shift.

A typical day could include:

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognizing and celebrating partner achievements during and after shifts
• Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we'll offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you're on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long-term career opportunities in store and support center

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.