Assistant Manager

St Austell Brewery; St. Ives; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in St Ives is seeking a dedicated team member to support the General Manager and lead a passionate team. This role offers the chance to work in an iconic venue and includes responsibilities such as motivating staff, ensuring excellent customer service, and overseeing operations. Ideal candidates will have relevant experience and aspirations for career growth. Attractive benefits include discounts and flexible working conditions.

Benefits

50% off overnight stays in our pubs

£150 towards a stay in one of our pubs

Tips

Bonus scheme

Discount scheme across hundreds of retailers

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Qualifications

• Experience in a similar role, able to support team members as needed.
• Strong communication and motivational skills.
• Aspirations to become a General Manager.

Responsibilities

• Motivate team members to deliver their best in the absence of the General Manager.
• Ensure high-level customer service and monitor feedback.
• Oversee food quality and support the Kitchen Team.

Skills

Team leadership

Customer service

Cash management

Health and safety regulation knowledge

Attention to detail

Job description

There has never been a better time to join, as we celebrate the spectacular re-opening of the Pedn Olva! After a multi-million pound makeover, we are looking for a dedicated team member to bring our iconic venue to life, with training starting in April. You will work at a landmark hotel that attracts both visitors and locals to its scenic bar and sun-drenched terraces. Supported by a world-class management team and backed by the historic success of St Austell Brewery, this role offers an exciting opportunity to work in an inspiring location, motivating a passionate team while supporting and occasionally stepping in for the General Manager.

About You:

1. Taking the helm when the General Manager is away, motivating team members to deliver their best and ensuring smooth and efficient operations.
2. Creating a warm welcome for guests, making every first impression count and ensuring delightful experiences.
3. Monitoring customer feedback to help your team adapt and maintain high standards.
4. Going above and beyond to ensure a high level of service, supporting the full team during peak times.
5. Overseeing the quality of food offerings and recognizing the importance of the Kitchen Team.
6. Having experience in a similar role, able to support team members as needed.
7. Paying attention to detail in admin and cash management, taking responsibility in the absence of the General Manager.
8. Understanding health and safety regulations thoroughly.
9. Being an inspiring role model for team members, supporting their development.
10. Taking pride in personal development with aspirations to become a General Manager.

Benefits include:

• 50% off overnight stays in our pubs
• £150 towards a stay in one of our pubs
• Tips
• Bonus scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer